Medical Services Coordinator
Medical Services Coordinator
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 21 - 22
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
At LifeStance Health we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier more fulfilling lives by improving access to trusted affordable and personalized mental healthcare. Everywhere. Every day. Its a lofty goal; we know. But we make it happen with the best team in behavioral health.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country now is the perfect time to join our corporate team!
Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medicalcare providing support to patients and psychiatric clinicians ensuring quality customer service to inperson and remote patients and clinicians.
Compensation: $21.00 22.00/hour
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support inoffice clinician and staff
engagement activities to promote LFST culture engagement and connection.
Provide strong customer service responding quickly and appropriately to patient needs and
being prepared to manage potentially difficult or emotional situation.
Communicate with peers clinicians and patients in ways that support patient care and clinician
satisfaction.
Patient Support:
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizationslab orders letters for patients records requests coordination of needed patientforms/paperwork (i.e. FLMA)
Facilitate communication as needed between the patient medical staff and the patients pharmacy
Manage phone systems: Answer incoming calls to medical services line and provide patientsupport with medication related questions refill requests release requests appointmentreschedules miscellaneous inquires etc.
Ensure accuracy of patient pharmacy information in the medical record.
Scan all hard copy correspondence into patients EHR record.
Assist patients with telehealth access Patient Portal issues and other troubleshooting asneeded.
Immediately handle any urgent requests; triage patient issues and resolution i.e. direct tocorrect departments or escalate for assistance.
Assist in coordination of external referrals for patient care.
Clinician Support:
Provide general clinician support assist clinicians with administrative questions and/or dutiessuch as sending letters faxes etc.
Coordinate with clinicians pertaining to any additional patient questions.
Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letterexternal referral AMD status etc.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of highquality patient experience.
Ability to work independently and as a team member.
Strong communication skills both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential Information (HIPAA).
Education and Experience:
High School or equivalent required associates/bachelors degree preferred.
1 years of experience in healthcare operations customer service or similar role or setting preferred.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
LifeStance Health (NASDAQ: LFST) is one of the nations largest providers of virtual and inperson outpatient mental health care for children adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier more fulfilling lives by improving access to trusted affordable and personalized mental healthcare.
Our Values:
Delivering Compassion We care for people unconditionally and act with empathy always.
Building Relationships We are collaborative building enduring relationships to achieve more together.
Celebrating Difference We respect the diversity of every individuals lived experiences.
Learn more at www.lifestance.
Required Experience:
IC
Employment Type
Full-Time
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