Ticket Coordinator Level 0
Ticket Coordinator Level 0
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Job Description
What you will be doing!
As a Ticket Coordinator you will be responsible for managing dedicated ticket queues prioritizing tasks and assigning them to technical resources to effectively resolve enduser issues. Your goal will be to consistently meet service levels and objectives.
Requirements:
- Monitor dedicated ticket queues and assign tickets to the appropriate resources for troubleshooting and resolution.
- Ensure that Service Level Agreements (SLAs) are maintained by regularly monitoring ticket queues.
- Assign tickets outside of scope to the Service Desk or other relevant teams.
- Ensure that related tickets are associated with the parent ticket and perform proper followup once the incident is resolved.
- Facilitate appropriate ticket assignments and resource allocation based on workload demands.
- Demonstrate the ability to multitask communicate clearly and thrive in a highstress environment.
Education and Experience:
- Must have 1 year of experience in a customercentric environment such as an office administrative role or a communications/project management role.
- High School diploma or equivalent.
Clearance Required:Must possess an active TS/SCI with Full Scope Polygraph security clearance to be considered for this role
Independent Software is an Equal Opportunity Employer EOE M/F/D/V.
Required Experience:
Junior IC
Employment Type
Full-Time
