Care Coordinator
Care Coordinator
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Job Description
Be Caring the UKs largest employeeowned social care provider is shaping the future of social care. This a fantastic opportunity for a highly motivated driven and talented individual to join our growing employeeowned organisation and to make a real impact on the quality of care and support that we deliver to the people we support and our local communities.
We are looking for passionate caring and valuesdriven individuals to join our team at Be Caring.
Salary: 27578 per annum generous oncall payments
- Working Hours: 37.5hr per week between 7am 5pm & alternate weekends
- Contract: Fulltime permanent
- Location: Bradford Office (BD4
- Experience: Previous coordination experience is desired
- On Call: Undertaken on a rota basis includes some weekends (additional pay)
- Driver Essential
Job Description
You will plan and organise support establishing effective rotas for welltrained care teams minimising travel and maximising continuity enabling support colleagues to spend as much time as possible with the people they support. You will be a skilled communicator sharing important information ensuring people receive the support they need.
We are looking for an exceptional and credible candidate with demonstrable knowledge experience and skills related to:
- Coordinating and scheduling support calls runs and rotas. Creating efficient runs minimising travel to enable colleagues to spend more time with the people we support.
- Prioritising your workload working under time pressures keeping calm and focusing on the task at hand being proactive proactive to prevent concerns and complaints.
- Compassionate communication with the people we support and their families colleagues GPs District Nurses Social Workers and others.
- Collaboration with colleagues using information and data to help inform your understanding discussions with others and decisionmaking being responsive to complaints from the people we support and their families).
Coordination of Support
- Create consistent runs and rotas matching customers and colleagues to maintain high levels of continuity.
- Ensure support calls are covered in advance to minimise the impact of unplanned colleague absences.
- Work with the wider team to schedule training and shadowing for support colleagues providing cover for their calls or negotiating additional time for training compliance.
Maintaining accurate records and information for:
- Care calls ensuring they are scheduled to meet the needs wishes and preferences of the people we support.
- Colleague records their availability absences location and travel and other important information to ensure you know who is available to work each day.
- Contact logs and other records of communication on the system.
Support Quality and Customer Satisfaction
- Communicate with the people we support their families and colleagues regarding new support services and changes to support services.
- Establish and maintain professional relationships with the people we support their families colleagues and external partners/services.
- Communicate in a timely manner responding to concerns and issues intervening early resolving issues before they escalate keeping colleagues informed and requesting support when needed.
Values
We employ valuesdrive people with the right skill set supporting them to develop the knowledge and experience to perform well.
- Be Safe:Promote the safety of the people you support and colleagues in everything you do. Be proactive and responsive ensuring our value of Be Safe is at the heart of decisionmaking. Embrace the technology provided.
- Be Kind:Communicate with compassion listen and respond with curiosity and understanding. Be open and honest and transparent with the people you support your colleagues and our partners.
- Be the Best You Can Be:Continue to learn and strive to make a difference. Think creatively look for ways to improve the ways of working. Ask for advice share your ideas and good practice with others.
- Be Happy:Communicate with kindness and be one of our smilemakers.
- Be Proud: Value the contribution of others. Carry out your work with pride and celebrate the success of your team colleagues and Be Caring as a whole.
- Be Involved:Promote personcentred support. View your actions through the eyes those we support and their families. Encourage and support people to achieve their own outcomes or success.
Benefits
- Fully funded DBS.
- Free parking.
- Training development: funded Level 2 and other accredited courses.
- Holiday pay:annual leave accumulates with working hours and length of service.
- Employee Assistance Programme (EAP):24hour helpline advice and guidance for yourself and dependents.
- Union membership (optional):through our partnership with the GMB.
We are committed to the personal and professional career development of all colleagues. We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful you will be supported to have tools and resources needed to do fulfil your role and Be the Best you can be.
Required Experience:
IC
Employment Type
Full-Time
