Service Manager
Service Manager
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Job Description
Service Manager Automotive Dealership
West Memphis Arkansas Market Walt Massey Auto Group
Are you a proven leader in automotive service management looking for an exciting opportunity with a growing and forwardthinking dealership group Walt Massey Auto Group is expanding into Arkansas and we are looking for a highperforming Service Manager to lead our service department and deliver an exceptional customer experience.
Who We Are
Walt Massey Auto Group operates successful dealerships across Mississippi Florida and Louisiana and were expanding into Arkansas. We are a progressive customerfirst organization dedicated to creating opportunities for our employees and delivering outstanding customer service. Our culture is built onintegrity innovation and continuous improvement making us a leader in the automotive industry.
Why Join Us
Career Growth We promote from within and invest in leadership development.
Advanced Facilities & Tools We embrace cuttingedge technology to optimize operations.
EmployeeCentric Culture We provide the training and support you need to thrive.
CustomerFirst Mentality We take pride in building lasting relationships with our customers.
Position Overview
As Service Manager you will oversee all aspects of the service department ensuring efficiency profitability and customer satisfaction. You will lead a team of service advisors and technicians while working closely with parts and sales departments to optimize workflow and customer retention.
Key Responsibilities:
- Lead develop and mentor a team of technicians advisors and service staff.
- Ensure a high level of customer satisfaction by maintaining service excellence.
- Monitor and improve department efficiency productivity and profitability.
- Manage warranty processes work orders and service department financials.
- Implement best practices for scheduling workflow and technician dispatching.
- Work closely with the parts department to ensure availability and efficiency.
- Maintain a safe clean and organized service facility.
- Utilize KPIs and data analytics to drive department performance.
- Ensure compliance with manufacturer guidelines and dealership policies.
What Were Looking For:
Proven experience as a Service Manager or senior service leadership role in an automotive dealership.
Strong leadership and teambuilding skills with the ability to develop highperforming teams.
Deep understanding of fixed operations warranty procedures and technician workflow.
Customerfocused mindset with a passion for delivering an outstanding service experience.
Ability to manage department financials including profitability labor hours and expenses.
Proficiency in dealership management software and service scheduling tools.
Commitment to maintaining a positive and efficient service culture.
Compensation & Benefits:
- Competitive salary performancebased bonuses
- Comprehensive benefits package (health dental vision 401k)
- Paid time off & holidays
- Ongoing training and career development
- Advancement opportunities within our growing organization
If you are a servicedriven leader looking for a dynamic career opportunity we want to hear from you! Join Walt Massey Auto Group and be part of a team that values its employees drives innovation and delivers worldclass service.
Apply today and grow with us!
Required Experience:
Manager
Employment Type
Full-Time
