Customer Success Engineer
Customer Success Engineer
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in todays overwhelming digital world. Through WalkMes guidance engagement insights and seamless automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with WalkMes customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements providing technical expertise and delivering solutions that drive customer value.
What youll own
- Implement small scope high impact WalkMe solutions to drive value for at risk or high opportunity customers.
- Provide technical support for WalkMe products including configuration troubleshooting and best practices.
- Assist customers with the implementation and integration of WalkMe solutions.
- Develop and maintain strong relationships with customers serving as their trusted advisor.
- Collaborate with internal teams including sales product and support to resolve customer issues and advocate for customer needs.
What Youll Need to Succeed
- Proven time management skills
- Exceptional knowledge and technical aptitude of WalkMe products.
- Expanded knowledge of deployment and integration capabilities is a plus.
- Ability o pivot tasks quickly.
- Ability to learn new functionality quickly.
- Ability to provide a consultative approach to enablement and development with a focus on VALUE.
- Excellent written and verbal communication skills.
- Experience with detailed scoping of requirements and time to complete.
- Customer impact measured via UFR Improvement
Team Lead Qualifications:
KPIs:
We seek to hire and develop the best talent bringing a range of perspectives experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity insight and market innovation. We welcome and encourage applicants from across different genders gender identity and expression sexual orientation race age national origin citizen status religion body size socioeconomic status ability neuro(a)typicality physical appearance veteran status or any other characteristic. If you require accommodation for any part of the recruitment process please send a request to
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with the Company for this specific role.
Employment Type
Full-Time
Key Skills
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