Perinatal Services Manager FHBC

Are you excited about a new and exciting opportunity Do you have a passion for working with families and individuals in need of healthcare housing and community support services Are you interested in working for a missiondriven and innovative organization Well look no further! At Community of Hope we envision Washington DC where everyone is healthy housed and hopeful. If you are ready to make a positive difference in the community this position is for you!

Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.

Our Approach and Values:

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Perinatal Services Manager oversees the provision and integration of perinatal care coordination and navigation services within assigned clinical site(s) to ensure perinatal patients receive adequate and appropriate support and interventions targeted to improving maternal and child health outcomes. The Manager also provides leadership to perinatal staff to ensure adequate support and training delivery of high quality and evidencebased services and responsible use of resources. Additionally this individual coordinates staff resources agency partnerships interdepartmental resources interns and volunteers to ensure that services provided are culturally appropriate evidence based and in line with COHs overall strategic and clinical quality goals. This position reports to our Director of Perinatal Services and will be responsible for supervision of the Perinatal Care Coordination Specialists and Perinatal Navigators of their assigned clinic the Family Health & Birth Center in NE D.C..

The salary for this position ranges between $65000 $75000 annually and the offer amount is determined by the candidates education qualifications and experience. Indeed provides their own estimated salary calculator and is not affiliated with COHs range.

Highlighted Duties and Responsibilities:

Program Management:

• Ensures that all prenatal patients are adequately assessed at the start of their prenatal care using required tools (screeners intake questionnaires OB Authorizations) and are connected to the appropriate care coordination services programming timely.
• Ensures all perinatal care coordination and navigation service recipients receive evidencebased interventions appropriately timed screeners and health education to positively influence behaviors that impact maternal and child outcomes. (Examples of evidencebased interventions and health education to be provided via the care coordination team include education on smoking cessation substance use cessation early entry to care consistent attendance of medical appointments and referrals to specialty care and safe sleep practices).
• Oversees daily care coordination huddles to monitor delivery of perinatal care coordination and navigation services across all sites supports case conferencing responds to staff concerns resolves barriers to patient care or supports and troubleshoots workflow challenges. Ensures staff have plan for sharing relevant information during daily clinical huddles.
• Organizes and participates in case conferences for care team members for medically and/or socially highrisk patients within supervisee programming. Ensures that department staff members are collaborating effectively and working to resolve barriers to effective patient care.
• Collaborates with Maternal and Child Health Leadership Quality Management and Perinatal Leadership to set program targets and establish standards for data collection screenings health education and resource referrals. Contributes data monthly to the Maternal and Child health data dashboard and generates monthly narrative reports.
• Shadows direct service delivery quarterly per supervisee audits staff productivity and documentation monthly to ensure accurate timely maintenance of efforts for established standards for data collection screenings health education and resource referrals.
• Monitors program outcomes reviews caseload distributions and collects staff feedback to optimize program delivery by developing standardizing and memorializing workflows regularly. Ensures workflows are adequately communicated across relevant care team members proactively.
• Develops and/or participates in Quality Improvement activities to test incremental change and improve program delivery or integration.
• Identifies gaps in services to address social determinants of health based on outcomes and patient feedback. Assists in developing plans connection to community resources and other partnerships to meet identified needs. Shares resources on external social service agencies to meet needs of patients for housing legal domestic violence substance abuse etc.
• Ensures that adequate supplies are available to staff to support care coordination and positive Maternal Child Health outcomes such as diapering products cribettes breast pumps belly bands and birthing balls. Supports vendor partnerships for perinatal materials as needed.
• Develops and manages relationships with community organizations to provide support and resource services for patients including developing and managing memorandums of understanding or contracts; contributing to presentations or written reports on programming.
• Manages budget for programmatic activities approving expenditures in a timely fashion (i.e. by established organizational or communicated due dates) and generating spending plans. Ensures that program funds are utilized in accordance with grant/funding contract requirements and timelines.
• Attends and contributes to program departmental clinical and leadership meetings to support integration of services by identifying relevant connection points advocating for standardization that positively impacts program outcomes highlighting needs of programs and staff and volunteering to participate in activities that offer recruitment opportunities and/or build program staffs capacity to serve their target population and meet program goals.
• Facilitate meetings which fall under program management responsibilitiesthis includes preparing in advance of the meeting by identifying discussion topics initiating and completing email/messaging to ensure meeting time set without prompting or reminding opening the meeting and setting the agenda and completing followup communication and/or documentation.
• Document all patient encounters including face to face telephone and electronic communications in the medical record in a timely fashion.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Provides updates on client successes or program outcomes for fundraising and communications purposes as needed.

Supervisory & Leadership:

• Meets with supervisees weekly and provides realtime feedback training support and coaching as needed utilizing the reflective supervision model. Creates team meeting agendas sends meeting agendas in advance when possible and documents concerns promptly as needed.
• Applies principles learned through diversity equity and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner including completing 90 day and annual performance evaluations per their due dates documenting any issues or changes providing recommendations for professional development and/or training opportunities and recognizing staff when appropriate
• Partners with the Talent Management team regarding personnel matters including but not limited to terminations leaves of absence training onboarding and other COH handbook policies.
• If applicable actively recruits for vacancies with a sense of urgency. This includes reviewing resumes phone screening interviewing and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently thinks critically and takes action to address issues or make useful recommendations while maintaining a solutionoriented lens.
• Delegates tasks appropriately to team membersto ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met.
• Establishes common goals with team of supervisees through communication inspiring and leading team members and holding team members accountable. Links team goals and metrics to the overall strategic plan.
• Attends Leadership Institute trainings as needed or as required.
• When appropriate creates opportunities for teambuilding that connects staff to one another and the COH mission to encourage connection between staff who are virtual hybrid and/or onsite.
• Handles sensitive information with care and discretion to ensure confidentiality.

Minimum Qualifications:

• Bachelors level Public Health Education or Child Development and Social Work degree required. Degree in Social Work is strongly preferred. *If applicant has a BSW/MSW degree LSWA/LGSW or appropriate social work license obtained within 90 days of hire required.*
• Experience providing social services care coordination or health care education required.
• Experience in program management and/or managing grant outcomes and deliverables required minimum three years.
• Experience in community health center setting preferred.
• Relevant supervisory background preferred minimum two years.
• Ability to travel between sites required.
• Ability to respond to urgent staff or patient needs during off hours required.
• Proof of required vaccinations is required. This includes but may not be limited to Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason subject to applicable law.
• In relation to remote work versus onsite expectations this position is classified as the following: Onsite: A majority or all of the position is required to work onsite. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH we understand the toll that the Covid19 pandemic has taken on the workforce which is why we prioritize the following wellbeing and worklife balancecentered benefits:

• Remote work opportunities are available for many of our roles promoting a culture of worklife balance.
• 8hour workdays which include a paid lunch
• 11.5 paid company holidays 1 personal floating holiday 15 days of paid vacation (increases to 20 after 3 years of service) and 12 days of paid sick leave on an annual basis
• Annual performancebased raises up to 5 of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity equity and inclusion training and initiatives for all staff
• Ongoing wellbeing activities culture compact activities and traumainformed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance shortterm disability and longterm disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a missiondriven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC.

Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only freestanding birth center in DC. In 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone:. Community of Hope is an equal opportunity employer.