Senior Director DTC Operations
Senior Director DTC Operations
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
SharkNinja is a global product design and technology company with a diversified portfolio of 5star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.
This position will be located near our distribution center in Southaven MS or near our corporate office in Needham MA. Candidates must be located in the region.
What Youll Do
We are seeking a resultsdriven Senior Director of North America DirecttoConsumer (DTC) Operations to lead and optimize our DTC operations. This critical role will develop and execute strategies to drive exceptional service reduce cost and drive profitable growth. The ideal candidate has a strong background in DTC operations eCommerce fulfillment last mile logistics and leading crossfunctional teams to deliver results.
- Enhance the Order to Porch Consumer Experience
- Develop and execute fulfillment strategies to ensure seamless order processing tracking and lastmile delivery.
- Define and monitor key performance metrics to maximize consumer satisfaction.
- Optimize Returns & Refunds
- Drive efficiency in the returns process to accelerate speedtorefund and enhance the consumer experience.
- Own the Inventory & Fulfillment Strategy
- Ensure instock availability of products parts and accessories.
- Optimize fulfillment locations to minimize delivery time and cost.
- Collaborate with 3PL providers and internal teams to improve service levels and operational efficiency.
- Optimize Parcel Freight & Logistics
- Own and refine parcel freight strategies to balance speed cost efficiency and service quality.
- Drive Technology & Process Innovation
- Partner with the Digital Technology team to implement automation and omnichannel solutions including AI.
- Enable Commercial & Promotional Strategy
- Work closely with the DTC Commercial Team to optimize bundles and promotions for efficiency and cost savings.
What youll bring
- Proven leadership and results in DTC operations including order processing fulfillment lastmile logistics inventory management and customer experience.
- Strong financial acumen with a track record of driving cost savings and managing budgets.
- Datadriven decisionmakingskilled in using KPIs and analytics to improve performance and reduce costs.
- Experience in fastscaling environments building infrastructure and processes for growth.
- Collaborative leadershipproven success in influencing and partnering across functions.
- Effective communication skills with the ability to convey insights and strategies clearly to stakeholders.
- A handson entrepreneurial mindsetcomfortable working in a fastpaced highenergy environment.
- A demonstrated willingness to learn rollup your sleeves and set an example for the team as a doer.
Our Culture
At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.
What We Offer
We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.
At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
For candidates based in Vietnam please visit: do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at
Required Experience:
Exec
Employment Type
Full Time
