Director Strategic Partner

Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Canada Hong Kong Paris Shanghai and Tokyo.

Were looking for a Director Strategic Partner Services (SPS) to serve as the primary point of contact for our largest commercial partners. This role is the front line for Collectors with its most strategic partners and focuses on seamless operational and technical integration efficient and ongoing relationship development. This role may include some P&L oversight small contract renegotiations and marketing executions. SPS will work crossfunctionally with the Corporate Development Operations Product Tech and Finance teams to proactively triage issues address partner needs identify process enhancements and drive business expansion.

Youll report to Vice President of PSAand work from our Santa Ana CA or Jersey City NJ office (must be within a commutable distance between either cities).

What Youll Do:

• Act as the dedicated liaison for our toptier commercial partners ensuring a whiteglove customer experience across all leadership levels
• Drive crossfunctional alignment on key topics or areas of friction both among internal stakeholders and ultimately with our external commercial partners
• Oversee the endtoend integration process ensuring accuracy timeliness and alignment with partner expectations
• Collaborate closely with Operations on any reporting requirements and order issue troubleshooting
• Partner with Product & Technology teams to facilitate seamless integrations troubleshoot technical issues and implement enhancements
• Analyze partner performance metrics identifying areas for optimization and growth opportunities
• Work with Finance to ensure invoices are accurate
• Develop and maintain strong relationships with partner stakeholders understanding their evolving needs and ensuring alignment with our companys offerings.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction

Who You Are:

• 610 years of experience in a Customer Success Account Management or similar role preferably in B2B services logistics ecommerce with 1215 years of overall work experience in relevant capacities
• Strong understanding of order management processes operational workflows and technology integrations
• Exceptional communication and relationshipbuilding skills with a customerfirst mentality
• Ability to analyze data and translate insights into actionable recommendations
• Experience working crossfunctionally with Operations Product and Tech teams
• Problemsolving mindset with the ability to anticipate challenges and proactively address them
• Highly organized detailoriented and able to manage multiple priorities.

If you are passionate about building strong relationships optimizing processes and driving success for key partners wed love to hear from you!

Salary Range:

The salary range for this position is $176000$208000. Actual compensation on this range varies based on a variety of nondiscriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
• Additional Benefits: Fulltime employees are eligible for fertility commuter and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible timeoff
• Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

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