Homecare Manager - Waltham Area
Homecare Manager - Waltham Area
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Guardian Angel Senior Services is looking for a
fulltime Home Care Manager
fulltime Home Care Manager
JOB SUMMARY
To oversee daytoday functions of the office in accordance with current federal state and local standards guidelines and regulations that govern home care. Mange home care services for Nursing Home Health Aide/CNA PCA Homemaker and Companion while keeping outstanding quality client care and customer satisfaction. Ensure organizational effectiveness by providing leadership and setting the standard for performance. Maintain and create new contacts to drive business on a consistent basis. Contribute to the development and implementation of organizational strategies policies and practices. This position will oversee and back up scheduling work closely and collaboratively with recruitment and support positions in need of help.
QUALIFICATIONS & EXPERIENCE:
- A minimum of two 2 years experience and personal care experience is required.
- A minimum of two 2 years management experience is required preferably that of paraprofessionals with proven ability to build and lead teams.
- Ability to interface effectively and professionally with clients and families.
- Knowledge of government contract management with ASAPS a plus
- Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically.
- Ability to handle stressful situations with compassion understanding and patience.
- Can operate with a sense of urgency and is resourceful and proactive.
- Possess excellent decision making negotiation and time management skills.
- Ability to work through frequent interruptions.
- Ability to work beyond normal working hours including evenings nights weekends and/or holidays and in other positions temporarily when necessary
- Has a valid MA drivers license a vehicle available for workrelated travel and appropriate insurance is required
PRIMARY RESPONSIBILITIES
Operations
- Set the standard for the acceptance of new clients and hitting goals for hours of service.
- Identify opportunities for network development with each new lead and work with Regional Manager to followup.
- Oversee all aspects of scheduling including but not limited to making proper client & caregiver matches urgently addressing available shifts reviewing accuracy of data entry reducing cancellations overtime and scheduling OnCall.
- Develop schedules collaboratively with clients and caregivers using creativity and problemsolving skills.
- Determine when caregiver schedules need to be swapped based on client priority levels.
- Develop keen insight into the needs of clients and strengths of caregivers to match appropriately.
- Guarantee necessary communication with clients families caregivers case managers and other involved parties through ongoing home visits meetings telephone contact email updates and written documentation.
- Ensure client plans of care are up to date in collaboration with Managers and Nursing staff.
- Responsible for the delivery of competent quality patient care in the home.
- Anticipate client / caregiver issues to maintain quality care within client home and investigate potential risk management issues.
- Assist in the recruiting of office staff.
- Manage phone triage and interoffice communication.
- Prepare schedules for payroll.
- Train new office and On Call staff and improve retention by ensuring new staff including caregivers are properly welcomed to the organization and are communicated with consistently during their first months of employment.
- Oversee management of Caregiver holiday schedules
- Run monthly reports for followup including Caregiver Reminders Caregiver Annual evaluations ASAP Personal Care Annual Updates Cancelled Shifts Overtime and Waiver monthly reports.
- Participate in quarterly QA meetings.
- Perform Home Visits as needed creating care plans completing paperwork
- Provide inspiration leadership and motivation to staff.
- Provide vision and builds buyin among staff for addressing current priorities and identifying new opportunities.
- Hold regular meetings with office staff upholding accountability for key performance indicators and supporting in achieving goals.
- Identify caregivers in need of continued support education and training and work with nursing to implement training.
- Shepard new caregivers into the schedule appropriately matching them with clients within their skill levels.
- Provide disciplinary action and documentation for all Caregivers and Scheduling Coordinators.
- Participate in the development and implementation of staff inservices programs.
- Audit client and caregiver files for contract compliance and serve as a liaison for Contract/Case Managers.
- Ensure compliance with:
- Caregiver quarterly and annual evaluations.
- State funded visit supervision and placement requirements.
- Caregiver employment paperwork
- Mange Office schedules (alerts time off cleaning On Call storm coverage overtime office dispatch)
- Oversee On Call Reports follow up and outside On Call Managers
- Ensure Call Centers are closed out each month.
- Oversee shared email inboxes.
- Work with office team to resolve problems and issues that happens regarding Client Client Families and Caregivers including writing incident DPH and Workers Compensation reports.
- Bachelors degree in a Health or Human Servicerelated field preferred.
WORKING CONDITIONS
Work is performed approximately 80 in an office and 20 in client homes and in the community. Potential hazards include working with emotionally unstable noncompliant or aggressive clients and complex family dynamics driving in inclement weather secondhand tobacco smoke aggressive animals exposure to contagious diseases.
The Home Care Manager must have the ability to meet the following physical requirements:
- Must be able to move intermittently throughout the workday.
- Must demonstrate sufficient strength endurance and flexibility to perform job duties.
- May require extended periods of sitting or standing.
- Must meet the general health requirements set forth by the policies of the agency which may include a physical examination and annual TB test.
- Must be able to push pull move and/or lift a minimum of twenty 20 pounds to a minimum height of three 3 feet and be able to push pull move and/or carry such weight a minimum distance of five 5 feet.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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