Student Financial Aid Advisor
Student Financial Aid Advisor
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Job Description
Provide advisement to students and families on all phases of the financial aid process. Respond to inquiries about student financial aid and studentaccountrelated issues. Advise students and families on all aspects of the financial relationship with the institution including how the components work in conjunction with each other. Serve as a subject matter expert on student affordability financial aid application procedures federal protocol and verification student and institutional budgeting maintaining aid eligibility and compliance with federal state and institutional requirements. Display independent judgment and problemsolving while demonstrating professional quality interpersonal and written communication to deliver consistent understandable and thorough guidance. Able to speak with students and families about sensitive content while still protecting the federal confidentiality requirements related to student data.
Additional Position Information:
Requires a bachelors degree. Requires a minimum of two years of higher education experience in providing advisement to students and families in a financial aid environment or a closely related customer service experience in a professional setting outside of or preferably in higher education. Computer skills must include familiarity with Microsoft Office Suite (Word Excel and Outlook).
Flexibility to navigate within a teamcentered environment built to resolve the most important challenges of the day and a willingness to request help when needed. Ability to work independently using excellent interpersonal and written communication skills required. Critical thinking problemsolving and independent judgment skills to resolve issues professionally and collaboratively required. Demonstrated experience with data integrity and accuracy preferred and a general familiarity with collegiate financial aid is preferred. Experience working with sensitive or confidential information is preferred. Experience presenting financial aid concepts and related information to groups is preferred. Knowledge and experience with financial aid software including COD NSLDS FSA Partner Connect and Portal preferred.
Application Instructions: Attach your resume and three professional references with their contact information.
Deadline date: April 17 2025
FLSA Status (exempt/nonexempt):
Union Affiliation (if applicable):
For assistance with your application or attachments please contact the Human Resources representative listed:
Judy CassermanEmail:
Background Check Statement
The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health welfare and safety of all students employees and visitors on our campus. As such all offers of employment with The University of Akron are contingent upon verification of credentials and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a preemployment driving record search.
NonDiscrimination Statement
The University of Akron is an Equal Education and Employment Institution. View our NonDiscrimination Statement for more information. Equal Opportunity Employer including disability/veterans.
State of Residence Statement
It is the expectation of the University of Akron that allwork performed as an employee ofthe University will be performed in Ohio.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
