Automobile service advisor
Automobile service advisor
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Automotive Service Advisor acts as a vital link between customers and technicians ensuring a smooth and satisfactory service experience by assessing needs recommending repairs and managing the entire service process from initial contact to vehicle return.
Key Responsibilities:
Customer Interaction:
Greet customers listen to their concerns and clarify their vehicle issues.
Explain service recommendations and repair costs in a clear and understandable manner.
Maintain a positive and professional demeanor building rapport with customers.
Handle customer complaints and ensure satisfaction.
Service Coordination:
Schedule service appointments and manage workflow efficiently.
Communicate with technicians to ensure accurate diagnosis and repair.
Keep customers informed about the status of their vehicle throughout the service process.
Coordinate with parts departments to ensure timely availability of necessary parts.
Technical Knowledge:
Understand vehicle maintenance schedules and manufacturer recommendations.
Identify potential problems through inspections and test drives.
Assist in verifying warranty and service contract coverage.
Administrative Tasks:
Prepare repair orders and estimates.
Maintain accurate records of customer interactions and vehicle history.
Calculate customer payments and process invoices.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages
Education
Graduate
Employment Type
Full Time
Key Skills
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