Customer Experience Administrative Coordinator
Customer Experience Administrative Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
41500 - 41500
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 40 hours per week 9:00 AM 6:00 PM Eastern Time) Monday to Friday
Client Timezone: Eastern Time (ET)
Client Overview
Join a thriving home services company that s revolutionizing the exterior cleaning industry through technologydriven solutions and exceptional customer service. This established business is experiencing significant growth and is seeking a dedicated professional to be the first point of contact for their valued customers. As part of their digital transformation initiative you ll work with cuttingedge systems and play a crucial role in streamlining operations and enhancing customer experience.
Job Description
This is an exciting opportunity to become an integral part of a dynamic team where your contribution directly impacts business success. As the Customer Experience & Administrative Coordinator you ll be the vital link between customers and our service team managing incoming inquiries and ensuring smooth operational flow. You ll work with modern technology platforms including advanced CRM systems and collaborative tools while having the opportunity to grow with the company as processes evolve. This role offers the perfect blend of customer interaction administrative expertise and technological engagement making it ideal for someone who enjoys being at the center of business operations.
Responsibilities
- Serve as the primary point of contact for incoming customer inquiries providing professional and friendly assistance
- Gather and document detailed information from potential customers about their service needs
- Manage the customer intake process using our advanced CRM system (Housecall Pro)
- Coordinate the collection and organization of projectrelated photos and documentation
- Process and route qualified leads to the sales team efficiently
- Maintain accurate records and update customer information across multiple platforms
- Contribute to the continuous improvement of customer service processes
- Support the development and implementation of new administrative procedures
- Collaborate with team members to ensure smooth information flow and customer satisfaction
Requirements
- Excellent English communication skills with a focus on professional phone etiquette
- Previous experience in customer service or administrative roles
- Strong attention to detail and ability to maintain accurate records
- Proficiency in using technology and ability to quickly adapt to new software systems
- Quiet professional home office environment with reliable internet connection
- Selfmotivated with strong organizational and time management skills
- Experience with or ability to quickly learn CRM systems and productivity tools
- Professional demeanor and customerservice mindset
- Ability to work independently while following established procedures
- Commitment to maintaining confidentiality and professional standards
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Excellent English communication skills with a focus on professional phone etiquette Previous experience in customer service or administrative roles Strong attention to detail and ability to maintain accurate records Proficiency in using technology and ability to quickly adapt to new software systems Quiet, professional home office environment with reliable internet connection Self-motivated with strong organizational and time management skills Experience with or ability to quickly learn CRM systems and productivity tools Professional demeanor and customer-service mindset Ability to work independently while following established procedures Commitment to maintaining confidentiality and professional standards Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_21783_JOB
Employment Type
Full Time
