Service Manager
Service Manager
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Job Description
Hutcheon and Pearce
Service Manager
FullTime Position
Tamworth NSW
Position Overview
Hutcheon & Pearce is looking for a skilled and driven Service Manager based out of our Tamworth branch to lead both our Tamworth and Quirindi Service Teams to success. In this role youll take charge of the service departments ensuring toptier customer satisfaction while driving profitable service labor sales and maintaining expense control.
As a key leader youll focus on building and mentoring a highperforming team attracting top talent and fostering a culture of engagement and excellence.
Why Join Us:
- Certified Great Place to Work 24/25
- Industry Competitive Remuneration
- Participation in the annualpaid Management Performance Bonus Scheme
- Access to a FullyMaintained Company Vehicle
- Staff discounts on John Deere parts products toys and merchandise
- Receive staff gifts for Christmas & at our annual All Employee Meeting
- Makeup pay on top of governmentfunded paid parental leave for eligible employees offering additional support during this important life event
- A commitment to a healthy worklife balance
- Annual uniform and PPE allowance
- Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home budgeting retirement) discounted interest rates and Book a Banker workplace appointments.
- Access to Toyota Fleet Vehicle discounts
- Enjoy exclusive discounts and cashback offers through our Swag Store App (retail health entertainment and wellbeing)
- Progress with ease via John Deere University Pathways a dedicated Learning and Development Coordinator and BiAnnual Performance Reviews
- Coaching counselling and wellbeing support services through our EAP Provider; Assure
Responsibilities will include but are not limited to:
- Leadership and Management: Oversee daily service department operations ensuring efficient workflow and timely completion of repairs and maintenance. Lead and mentor your team through ongoing supervision training and biannual performance reviews offering feedback to foster growth. Support recruitment and staffing efforts for your department.
- Customer Service: Develop and maintain longterm relationships and assist in handling customer complaints and inquiries.
- Service Operations: Assist in the management of schedules and work orders. Ensure the service department maintains accurate records of repairs warranty claims Product Improvement Program (PIP) claims and maintenance activities.
- Financial Performance: Monitor and manage service department budgets. Track department performance metrics and key performance indicators (KPIs) such as Service Efficiency Labor Performance and customer satisfaction scores.
- Safety and Compliance: Lead by example ensuring strict adherence to safety protocols and PPE requirements. Conduct regular safety audits (Take 5s SWMS Prestart Checklists) through our Safety Management System and ensure tools equipment and vehicles are wellmaintained and compliant.
- Collaboration and Communication: Collaborate with the Parts and Sales departments to ensure the availability of required parts and facilitate smooth communication regarding customer needs. Coordinate with the Branch Manager and other departments to align service operations with overall business goals. Attend service management meetings and provide regular updates on department performance. Participate in customer clinics field days and related promotional events.
About You:
About Hutcheon and Pearce
Hutcheon & Pearce the largest Australian familyowned John Deere dealership with a rich history spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment were committed to providing topnotch equipment exceptional aftersales support and outstanding service to our customers.
Our team embodies four core values Community Innovation Integrity and Teamwork.
These values drive our commitment to excellence lasting relationships strategic growth ethical conduct and shared success.
Hutcheon & Pearce has always been a proud family business.
Are you looking for more information or need assistance applying
Contact or call Tyler on 0.
Apply today to experience the H&P difference!
We understand that great people come from all walks of life. At Hutcheon and Pearce we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds experiences and abilities. Join us in building a team that reflects the diverse community we serve.
Please you would like an adjustment to assist you in your application.
Required Experience:
Manager
Employment Type
Full-Time
