IT Field Support Specialist

SynergyECP has an opening for an IT Field Support Specialist to support our enduser community by providing Tier 2 and Tier 3 onsite and remote supports for computer workstations servers printers peripherals and teleconferencing equipment.

Daily duties include:

• Conducts site surveys
• Assesses and documents current site configuration and user requirements
• Analyzes existing requirements and prepares specifications for hardware acquisitions
• Prepares engineering plans and site installation Technical Design Packages
• Develops hardware installation schedules
• Prepares drawings documenting configuration changes at each site
• Prepares site installation and test reports
• Configures computers communications devices and peripheral equipment
• Trains site personnel in proper use of hardware
• Builds specialized interconnecting cables
• Troubleshoot repair and test computer workstations servers printers peripherals and teleconferencing equipment
• Install and configure computer workstations servers printers peripherals and teleconferencing equipment and associated cabling
• Maintain government and/or vendormanufactured fiber optic modems multiplexer fiber optic/Ethernet cables & telephone systems
• Updates technical drawings using AutoCAD software as needed

Requires a High school/GED and a minimum of five 5 years of experience. Equivalent education and experience: Associates degree and two 2 years of experience. Highly skilled in installing repairing and troubleshooting computer hardware and peripherals. Wellversed in installing windows software applications antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word Excel PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision. Proficient in working with endusers remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problemsolving skills. Outstanding communication skills to relate with team members and support workers. Must be able to drive a company vehicle. Must be available to work an 8hour shift between the hours of 6amand 6pm as determined by management.

Synergy ECP a platform company with Falfurrias Capital Partners has a talented dedicated staff to provide a broad range of services to the defense and intelligence industries. Our capabilities are focused on software engineering cybersecurity system engineering and IT services. Providing these services Synergy ECP has earned a client list that includes numerous Fortune 100 companies in addition to multiple US government agencies and US military services. Synergy ECP possesses pertinent and highly valued credentials specialized certifications and clearance levels to secure our clients computer networks and information at a time when a premium is placed on cyber security. In an ultracompetitive environment Synergy ECP has thrived by adhering to its name making sure excellence is displayed by its Employees to its Customers and by Improving Performance (ECP). We simply cant have one without the other. Its what sets us apart enabling us to be an autonomous agile business that delivers huge results to meet the everevolving demands of our customers.

Synergy ECP was established in 2007 and its management team has over 30 years of Department of Defense and Intelligence Community experience. Our leadership team and strong determined staff are ready to embrace new challenges and continue as a driving force in our field.

Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race color creed religion national origin sex sexual orientation gender identity and expression age disability veteran status or any other protected class.

If you are interested in learning more about Synergy and what opportunities may be available to you lets start a conversation together! Our team is happy to speak with you about your experience and goals so that they may work with you in finding the kinds of positions that you are most interested in. Feel free to drop off your resume with us via our website or send it along to . Apply today and start your new career at Synergy!