Head of customer support
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Salary Not Disclosed
1 Vacancy
Job Description
The ideal candidate of us have skills of building strong customer support department knowledge of working with USA and EU markets and deep understanding and match with company values.
We expect:
- CRM system knowledge experience in selecting implementing and need based adapting CRM system.
- Implementation and monitoring of strategy experience in delivering and control strategy from scratch.
- Making strategic decisions ability to making complex strategic decisions including largescale changes (such as layoffs restructuring etc.. Experience in decisionmaking with a perspective on the foreseeable future.
- Team management previous experience managing a team of more than 10 people fostering a collaborative and highperforming work environment.
- Building a customer support department Development implementation and optimization of business processes
- Task control / metrics tracking methods ability to develop and track performance metrics for customer support department evaluating the impact of CS efforts on overall business objectives
- Reports / data analysis ability to analyze data derive actionable insights and make datadriven decisions and reports.
- Understanding of the audience our main audience located in USA and EU.
- Strong proficiency in analytics and other analytical tools to analyze data derive actionable insights and make datadriven decisions.
- Team Leadership: Previous experience managing a team of more than 10 people fostering a collaborative and highperforming work environment.
- Department Building: Experience in building a customer support department in a small company or startup establishing processes and driving growth initiatives.
- Bachelors degree in Marketing Business Administration or related field.
- C1 English and Russian B2 level proficiency
- Proven track record of success in a similar role preferably in the relevant sector
- Excellent communication leadership and analytical skills.
- Strong strategic thinking and problemsolving abilities.
- Ability to thrive in a fastpaced dynamic environment.
- Work in international company with a focus on the US market
- Opportunities for professional growth and performancebased income growth
- Compensation in USD
- Service agreement (requires individual entrepreneurship or selfemployment status)
- Fully remote work format
Required Experience:
Manager
Employment Type
Full-Time
