DESKTOP and HELPDESK SUPPORT
DESKTOP and HELPDESK SUPPORT
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CEdge has an opportunity for aIntermediate Helpdesk Support Services Specialist (Tier II)located in Scott AFB IL.If you are ready to work alongside World Renowned Technology experts and carry the skills below this is the opportunity that will inevitably take your career to unbelievable levels!
Clearance Requirements:Secret Clearance .
The contractor shall provide onsite support for SDDCs OIS NIPRNET and SIPRNET customers.
Help Desk support shall include troubleshooting analysis diagnosis and resolution of workstation and peripheral problems IAW approved baseline configurations.
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE BN and DET Level customers.
The contractor shall provide the Government a copy of the database monthly.
Deliverable: Provide the required Knowledge Database (BDE BN and Det Level) identifying the problem and the resolution by the 10th business day of the following month.
Needed:
Configuration maintenance and troubleshooting of desktop platforms. Workstation upgrades new workstation imaging/setup/installations and replacement of workstations and peripherals.
The contractor shall perform troubleshooting analysis diagnosis and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
Required certification : IAT II CCNA Security CSA GICSP GSEC SecurityCE SSCPplease send your updated resume.
Employment Type
Full Time
