Helpdesk Technician
Helpdesk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
RIVO is excited to welcome a motivated and experienced Helpdesk Technician to join our growing IT team! If youre passionate about cloud technologies eager to build your experience with Microsoft Azure and ready to dive into a fast-paced team-oriented environment this is the opportunity for you!
This role is perfect for someone who thrives on solving problems supporting internal users and learning the ins and outs of modern enterprise cloud infrastructure. Sound like you Apply today and start building your future in Microsoft cloud technology with RIVO!
What Youll Do:
- Support the deployment configuration and maintenance of Microsoft Azure cloud resources (IaaS PaaS).
- Assist with Microsoft Intune for mobile device management compliance policies app deployment and endpoint security.
- Provide technical support for Entra ID / Azure Active Directory including user provisioning group policies and access controls.
- Perform regular system tasks such as patching monitoring and routine maintenance.
- Help with employee onboarding/offboarding including device setup and account creation.
- Respond to helpdesk tickets involving cloud services user access issues and device troubleshooting.
- Maintain accurate and up-to-date documentation including SOPs and configuration records.
- Work closely with senior cloud engineers and IT teams to support new deployments and cloud migration projects.
- Stay current with evolving Microsoft technologies and participate in ongoing training and certifications.
- Perform other duties and responsibilities as assigned.
Qualifications :
What We Look For:
- High school diploma GED or equivalent experience required; Bachelors degree or IT/technical certifications strongly desired.
- 12 years of experience in an IT support helpdesk or cloud technician role required.
- Working knowledge of Microsoft Azure environments (IaaSPaaS).
- Hands-on experience with Microsoft Intune for device compliance configuration profiles and app deployment.
- Hands-on experience with Entra ID / Azure AD including user management and security groups.
- Familiarity with networking concepts endpoint security and basic PowerShell scripting.
- Strong troubleshooting and problem-solving abilities.
- A self-starter who is eager to learn and contribute in a collaborative team setting.
- Excellent interpersonal and customer service skills.
- Excellent verbal and written communication skills.
- Excellent attention to detail time management and organizational skills.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
- Strong critical thinking skills.
- Strong ability to work effectively both independently and as part of a team.
Preferred Certifications Skills and Experience:
- Azure Fundamentals (AZ-900) or Administrator Associate (AZ-104) certification preferred.
- Prior experience with scripting (PowerShell) for automation preferred.
- Exposure to Microsoft Defender Conditional Access Policies and M365 integration preferred
Additional Information :
RIVO Holdings LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin citizenship status disability age (40 years old or older) and genetic information (including family medical history) past or present military or veteran status or any other characteristic protected by applicable law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
