Call Center Manager for Financial Services Company
Call Center Manager for Financial Services Company
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$ 75000 - 90000
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
About Us
- Oversee daily call center operations ensuring high performance and regulatory compliance.
- Hire lead train and mentor a team of supervisors and agents to achieve key performance indicators (KPIs).
- Monitor and analyze call center metrics and overall service levels.
- Manage and organize the client database to improve accessibility accuracy and efficiency.
- Implement database segmentation strategies for better client engagement and service delivery.
- Ensure compliance with financial regulations and data security protocols.
- Utilize CRM and call center software to enhance efficiency.
- Collaborate with leadership to develop and implement strategies for customer retention and business growth.
- Optimize workforce scheduling forecasting and process improvements to enhance productivity.
- Minimum 10 years of experience managing a call center preferably in financial services.
- Securities Licensed highly desiredand 7 or a combination).
- Proven expertise in customer service leadership database management and process optimization.
- Strong knowledge of financial industry regulations and data security best practices.
- Experience working with and managing CRM and call center software.
- Analytical mindset with the ability to interpret data and drive informed decisions.
- Excellent leadership communication and problemsolving skills.
- Ability to manage budgets develop strategies and drive operational success.
- Competitive salary and performancebased incentives.
- Comprehensive benefits package including health dental and 401(k).
- Career growth opportunities within a dynamic and fastpaced industry.
- A collaborative and supportive work environment.
If you have the experience leadership skills and database management expertise to take our call center operations to the next level we want to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
