DSHS ESA Public Benefits Specialist 4
DSHS ESA Public Benefits Specialist 4
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$ 54204 - 72924
1 Vacancy
Job Description
Description
DSHS ESA Public Benefits Specialist 4 (PBS 4
Are you ready to make a lasting impact in your community The Economic Services Administration(ESA) Community Services Division has an exciting opportunity for multiple Case Planning and Support Specialists to join our Virtual Case Management Team.
The Public Benefits Specialist 4 (PBS4 serves as lead worker and is expected to possess a high level of proficiency in all
public benefit programs. The position is responsible to audit coach train and guide lower level Public Benefits Specialists.
Also performs case audits/reviews and observational audits.
See why people like you chose careers with DSHS:
Some of what youll do:Assign and monitor work for Public Benefits Specialist staff processing cash food and medical assistance ensuring efficient workflow and highquality service delivery.
Audit and review casework to ensure accuracy and compliance identify error trends and recommend training or performance improvement strategies.
Coach and mentor staff providing guidance on complex eligibility determinations program rules and effective case management practices.
Conduct intensive interviews to determine eligibility for state and federal public assistance programs and resolve complex customer inquiries and complaints.
Analyze and process case actions in ACES Barcode eJAS and other systems ensuring alignment with federal and state regulations and timelines.
Engage in community outreach activities to increase awareness of public benefit programs build partnerships and support culturally competent service delivery.
Collaborate with internal teams and external agencies to clarify case details verify eligibility settle hearing requests when appropriate and refer clients to relevant services.
- Provide support and backup to the PBS supervisor in their absence.
Additional knowledge skills and abilities we are looking for:- Strong working knowledge of public assistance programs including eligibility and service delivery processes.
- Excellent leadership and team development skills.
- Ability to analyze interpret and apply complex regulations and legal guidelines.
- Expertise in conflict resolution and experience in handling escalated cases.
- Demonstrated proficiency in collaborative work with community partners stakeholders and other government entities.
- Strong communication skills with the ability to present complex information clearly and concisely to diverse audiences.
Who should apply Professionals with either:Twelve months of experience as a Public Benefits Specialist 3.
OR
A Bachelors degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility
for public assistance or longterm care services.
OR
5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience
requirements. Total must include at least one year equivalent work experience. Examples of equivalent experience
include but are not limited to:
Providing eligibility for services or direct customer service serving historically marginalized communities
Experience examining/processing loan applications
Medical insurance or rehabilitation claims
Unemployment insurance claims or
Providing staff support in financial eligibility determination or in a job analyzing verifying and evaluating financial data
and information
AND
Satisfactory completion of the agencys Public Benefits Specialist Training Program.
Outofstate experience conducting financial eligibility determination for public assistance to include financial medical and
food benefit programs will be considered toward experience.
Additional information:- The work schedule is Monday through Friday from 8:00 AM 5:00 PM with2 4 days per month in office.
Questions
Please contact or call the main Talent Acquisition line atand reference job number.
The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging common purpose shared values and meaningful work. It is crucial to our agencys vision that you bring an equity antiracism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve including Black Indigenous and People of Color people with physical behavioral health and intellectual disabilities elders LGBTQIA individuals immigrants and refugees and families building financial security.Supplemental Information
Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 711 or.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
