Manager Enterprise Application System Support
Manager Enterprise Application System Support
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Job Description
Mark Anthony Group is an entrepreneurial drinks company built from the ground up by thinking differently innovating and doing the unexpected. Our company is rooted in family values a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers lives. Founded in 1972 weve grown organically from a oneperson import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brandsWhite Claw Hard Seltzer Mikes Hard Lemonade Ol Cocktail Co. and Ms by Messialongside a collection of luxury wineries in the Okanagan Valley notably Mission Hill Family Estate CedarCreek Estate Winery Martins Lane Winery and CheckMate Artisanal Winery.
As the Manager Enterprise Application & System Support you will ensure that enterprise applications and systems are effectively supported maintained and enhanced to meet organizational goals and objectives. They play a critical role in defining and prioritizing the support backlog driving vision and supporting with technical expertise the delivery of valuable solutions that align with business objectives.
What youll do:
- Leadership and Team Management Supervise the work of direct reports in application and systems support.
- Application Management Support and maintain tier 2 for the network and platform database of enterprise applications including ERP CRM and other systems. Ensure the applications portfolios availability and performance which includes managing incidents and releases.
- Customer and Stakeholder Engagementworking alongside key stakeholders with technical support for application development and enhancement (agile)
- Process Improvement and Quality Assurance establishing and adhering to Service Level Agreements (SLAs) to address customer issues and enhance processes.
- Strategic Planning and Executionenhancing stakeholder satisfaction by providing highquality services for applications through controlled and planned change management.
- Technical Expertiseremaining actively engaged with technology and exploring new technological advancements to benefit the organization
What you have:
- 5 years experience managing Enterprise IT supporting teams with ERP network or systems experience in a global company considered an asset.
- Technical Proficiency Indepth knowledge of ERP CRM and other enterprise systems.
- Networking and Operating Systems understanding of networking infrastructure cloud platforms (AWS) and basic database.
- Analytical Skills ability to analyze complex systems troubleshoot issues and optimize application performance.
- Leadership and Team Management strong leadership skills to manage and develop a team. Ability to build and maintain relationships with internal and external stakeholders.
- Customer and stakeholder engagement excellent communication skills to collaborate with business units and vendors.
- Process Improvement and Quality Assurance Experience in implementing and meeting service level agreements.
- Strategic Planning and Ability to develop longterm strategies for application management and enhancement.
Why Join Us
Mark Anthony is committed to hiring engaging and growing qualified talented and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. Thetypical hiring range for this position is $100000$135000 annually complemented by a bonus plan; the base pay is determined by market location and jobrelated knowledge skills experience and education.
As part of our Total Rewards program we are also proud to offer:
- Companymatched RRSP contributions
- Extended health and dental benefits and mental health plans with 24/7 access to a primary care physician via Lumino Health
- Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
- Paid time off
- An extensive offering of world leading learning and development programs to empower your career development inperson and digital offerings with internationally renowned resources like Franklin Covey and Lumina.
Other perks include:
- Located in a prime Vancouver neighborhood (near transit)
- Hybrid work environment of 3days a week inoffice
- Company paid parking
- Complimentary building gym
We are growing a lasting legacy in the beverage alcohol industry with people first. Apply now!
Mark Anthony Group is an equal opportunity employer.We encourage applications from individualsof all backgrounds who areeligibleto work in Canada.
We thank all candidates for their interest in MAG and we will reach out to thosecandidates that are under consideration. If you are contacted for an interview and require accommodationduring the recruitment process pleasecontactyour recruiter.
At Mark Anthony we exist to Unearth the Extraordinary:
Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day connecting our global organization across all business units roles and locations. We are:
Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.
Ambitiously Curious
We stay curious dreaming big and navigating the unknown with an enduring belief in better.
Made With Humility
We bring humility authenticity fun and support to every collaboration and celebrate wins as a team.
Daringly Disruptive
We disrupt the status quo moving fast to seize opportunities and acting spy to stay ahead of industry giants
Required Experience:
Manager
Employment Type
Full-Time
