Account Manager Residential

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group who are the global leader in access solutions. Every day we reimagine how people move through a safer more open world with ease. If youve ever walked through an automatic door stayed in a hotel or gone through passport control youve probably used one of our products or services. We have operations in over 70 countries with over 52000 colleagues around the world.

Our expertise in customer journey mapping innovation and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for an Account Manager Residential.

Part of Global Solutions Traka Americas is the manufacturer of one of the worlds first electronic key management systems. We are the global leader in innovative technology for sophisticated intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare Education Commercial Enterprise Critical Infrastructure Government Hospitality & Gaming and more.

Traka products and solutions solve realworld problems by securing managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

Your Role in Keeping the Future in Safe Hands

As the Account Manager Residential for the Global solutions division of ASSA ABLOY you will play a crucial role within the sales team to deliver strong organic growth in assigned end user accounts through world class service subject matter expertise and of account management strategies which ensures Traka key & equipment management solutions provide a continuous ROI for every customer. You will collaborate with a team of professional and fun people from diverse backgrounds across the Americas and globe to make it happen. You operate with integrity and humility place the customer at the center of everything you do and take pride in your work especially the details. Youre able to confidently engage end users and partners on technical and nontechnical levels. You love to be part of a fastgrowing organization with a fun and collaborative culture.

Reporting to the Director Residential you are motivated enthusiastic and eager to execute account management plans and tasks that proactively engage existing customers leading to strong organic growth and solution adoption. You are fanatical about the customer experience a confident communicator and rapport builder who loves meeting with and educating customers on technology solutions both face to face and online as required. You are highly organized and accurate when working with CRM and related information systems. You possess a background in a residential sales or account management role and experience working with softwarebased technical solutions.

This is a customer facing role which always requires the highest level of customer service. The role will perform responsibilities following all company standards policies and procedures.

What you will do

• Function as a primary point of contact for assigned accounts working with the sales and business development teams to evolve and execute account management plans which fosters strong organic growth inline with targets.
• Facilitate customer healthcheck meetings and bring in resources to review opportunities projects support cases and present high level product updates; and capture voiceofcustomer ensuring meeting notes and actions are welldocumented.
• Work with sales marketing and technical leadership to innovate account management strategies marketing campaigns and communications that drive adoption of the latest software releases new features and best practices.
• Actively monitor customer contracts including software license renewals and follow up with accounts pending renewal and where expired to ensure customer retention and minimize churn.
• Actively monitor age of hardware systems and penetration rate within assigned accounts to identify opportunities for replacements and upgrades with the focus on customer retention and optimized system implementation.
• Actively upsell Traka KeyCare (maintenance) and extended warranty contracts that ensure solution uptime and optimization for the customer.
• Assist with key & equipment management solution proposals for existing assigned accounts.
• Support customer onboarding and conduct end user training to ensure system implementations are optimized and align with best practices and to minimize calls into technical support especially during the first weeks of use.
• Provide input to Elearning training programs and content to help streamline onboarding and continuous customer engagement.
• Function as a backup contact for service/spares/accessory quotes in the event the service team is unavailable at a given time.
• Ensure all CRM data for assigned accounts is accurate and kept up to date to help with datadriven decision making across the business.
• Assist with generating and maintaining quote and proposal templates used by the sales team in Salesforce CRM system.
• Provide support for industry trade show events including booth representation and setup/teardown as required.
• Assist with product demonstrations / presentations in person and remote over Teams as required.
• Conduct end user level product and solution training sessions to ensure system implementations are optimized and align with best practices.
• Maintain professional and product knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Perform other duties as assigned by the Manager from time to time.
• Some travel is required up to 25 within continental USA and Canada (typically weekdays only) with potential opportunities to travel to UK and other parts of the world for conferences and educational seminars.
  

What we expect of you

• Minimum of 2 years experience working in sales account management or sales support role that offers technology hardware and/or software solutions and professional services.
• Multifamily industry management or vendor experience required.
• A passion for delivering an outstanding customer experience through a combination of frequent engagement subjectmatterexpertise and operational excellence.
• Exceptional organizational skills diligence and ability to effectively manage and prioritize customer projects and tasks.
• Excellent proficiency in the Microsoft Office environment and specifically Microsoft Excel PowerPoint and SharePoint is a big plus.
• The ability to thrive on working with crossfunctional teams (both internal and external) and people of unique talents and backgrounds from all around the world.
• Initiativetaking and ability to make own decisions that consider company goals and strategy.
• Excellent oral and written communication skills.

Desirable skills:

• Technical background is an advantage e.g. field technician customer support technician or technical project manager that is looking to move into a commercial/sales focused role with the emphasis on customer retention.
• Bachelors degree in Business Economics or Engineering field.
• Security industry experience and certifications.

Physical Requirements

• Normal corrective vision range; ability to see color and to distinguish letters numbers and symbols.
• Frequently required to sit stand walk talk hear bend and reach.
• Ability to work with graphic display units touchscreens etc.
• Ability to lift roll and carry demo equipment up to 50 lbs during travels plane vehicle etc
• Ability to travel and sit on a plane or car for extended hours.

What you can expect from us

• Generous and competitive total rewards package.

• Comprehensive and careerdevelopment resources to expand your skills and maximise your potential.

• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

Application

You can submit your application by clicking Apply Now. We will not consider application received via email or through other channels. We will review applications continuously so please apply as soon as possible.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.