Customer Service Manager - Alameda Campus
Customer Service Manager - Alameda Campus
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Job Description
Join Our Team as a Customer Service Manager atAquaTech Swim!
AquaTech Swim is eager to bring on skilled Customer Service Managers who are passionate about driving customer satisfaction and overseeing account management at our premier swim school. We are proud to provide comprehensivefully paid trainingto equip our managers with the tools needed to excel in delivering exceptional service to our families. Training is conducted over a 2 week period in our Concord Campus.
This role is ideal for those looking to build a longterm career in a stable yearround position. If you thrive in a vibrant supportive environment and are committed to professional growth AquaTech Swim offers the perfect setting to develop your skills and advance in your career.
Position Details:
- Position:Customer Service Manager
- Pay Rate:$22 per hour
- Work Schedule:Fulltime consistent 5day workweek including one weekend day
- Monday to Friday:12:30 PM 9:00 PM
- Weekend Options:8:00 AM 4:30 PM or 12:00 PM 8:30 PM
- Location:Alameda Campus 2203 Mariner Square Loop Alameda CA 94501
Qualifications:
- High school diploma (age 18
- At least 1 year of customer service or leadership experience
- Exceptional communication interpersonal and problemsolving skills with a knack for engaging diverse groups
- Tech proficiency and a quick learner in systems such as iClass Pro Slack ChatGPT and Salesforce
Responsibilities:
- Communication & Transparency:Maintain open communication with the team using approved channels.
- Customer Interaction:Handle inquiries and engage with potential customers to foster strong relationships.
- Account Management:Manage customer accounts including service signups and modifications.
- Issue Resolution:Address and resolve customer issues to ensure their satisfaction and support.
- Progress Updates:Keep families updated on their childs progress and achievements.
At AquaTech Swim we are dedicated to creating a positive collaborative work environment where every team member is key to providing our customers with a memorable experience. If youre looking for a rewarding career and a chance to make an impact we would love to welcome you to our team.
Apply today and dive into a career that you will truly love at AquaTech Swim!
Required Experience:
Manager
Employment Type
Hourly
