Convention Services Manager

Convention Service Manager

Embassy Suites Beach Resort Gulf Shores AL

About us

Peachtree Group is a privately held fully integrated real estate investment management lending and servicing platform. The company owns operates manages and develops hotels and invests in hotel and other commercial real estaterelated assets throughout the United States. Through its affiliate Peachtree Group Hospitality Management Peachtree manages the performance of 100 hotels across 27 brands with 14000 rooms in 26 states.

Position Overview

The Convention Services Manager (CSM) is responsible for coordinating all aspects of conventions meetings and events at Embassy Suites Gulf Shores Beach Resort. This position ensures a seamless transition from sales to providing clients with exceptional service and ensuring all event details are properly communicated and executed. The CSM will work closely with internal teams including banquet and catering front office housekeeping and operations to deliver a flawless guest experience while maximizing revenue opportunities for the resort.

Key Responsibilities

• Serve as the primary point of contact for convention and event clients from contract signing through event .
• Plan and coordinate all details related to assigned group events including room setups catering A/V needs and special requests.
• Conduct site inspections preconference meetings and postevent followups with clients to ensure satisfaction and encourage repeat business.
• Collaborate with the Sales & Marketing team to ensure smooth transition of groups from the booking phase to the phase.
• Work closely with banquet and catering teams to ensure food and beverage requirements are met and exceed client expectations.
• Develop and distribute event resumes banquet event orders (BEOs) and detailed agendas to ensure all departments are informed and prepared.
• Coordinate with the front office and reservations team to manage room block allocations VIP arrangements and special accommodations.
• Maintain clear and professional communication with clients responding promptly to inquiries and providing solutions for any eventrelated challenges.
• Ensure all billing details are accurately documented and assist in resolving billing discrepancies postevent.
• Identify upselling opportunities for additional services such as upgraded banquet packages AV enhancements or extended stays.
• Stay updated on industry trends competitive event offerings and innovative service enhancements.

Qualifications & Skills

• Bachelors degree in Hospitality Event Management or a related field preferred.
• Minimum of 23 years of experience in convention services event planning or hotel sales.
• Strong organizational skills with the ability to multitask and manage multiple events simultaneously.
• Excellent interpersonal and communication skills to effectively liaise with clients and internal teams.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work a flexible schedule including evenings weekends and holidays as needed.
• Strong problemsolving skills with a proactive guestfocused mindset.
• Knowledge of banquet and catering operations is a plus.
• Understanding of budgeting forecasting and event profitability management.

Benefits:

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support worklife balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Required Experience:

Manager