Technical Operations Manager
Technical Operations Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
As the Technical Operations Manager for Veevas production cloud environment you will utilize your technical and management expertise to guide and enable a team of seniorlevel staff to successfully and efficiently deliver Veeva applications.
What Youll Do
- Own Veevas production cloud environment and serve as the leader responsible for its overall availability ensuring customer success for Veevas worldwide customer base.
- Ensure systems management responsibilities such as monitoring backup patching security and change control are being performed and align with industry best practices.
- Monitor the teams ticket backlog follow up with staff on status and remove obstacles that may be preventing prompt incident resolution.
- Motivate and develop team collaboration opportunities and cultivate crosstraining of staff for the support of incoming applications.
- Work to foster trainthetrainer methods for sharing knowledge with others in the team.
- Provide continuing training opportunities to develop experts within the team.
- Be a strong verbal and written communicator for documenting new infrastructure and incident Resolution.
- Balance workload among team members as per resources available and be able to step in to execute the same work as per need.
- Handson troubleshooting and solving complex problems as and when required.
Requirements
- Experience managing and implementing enterpriseclass applications and systems.
- A Bachelors degree in Computer Science or related field.
- 3 years of management experience in Technical and Linux Systems Operations.
- Ability to work comfortably in a systems development environment with concurrent tasks and changing priorities/resources is required.
- Experience with managing projects involving application evaluation implementation and upgrades.
- Experience in hiring supervising coaching and performance management required
Nice to Have
- Worked in a Software company and understands the SDLC process
- Knowledge about 24X7 Support Operations
- Strong AWS and MySQL database knowledge
- Network Administration background
#LIRemote
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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