Enterprise Services Manager
Enterprise Services Manager
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$ 80000 - 128000
1 Vacancy
Job Description
Responsibilities
The Enterprise Services Division ensures all devices systems and services are always available and appropriate processes and procedures are in place and well documented. Ensure that all devices managed by the GCC are operational using Governmentprovided tools Contractordeveloped processes and/or manual procedures to verify managed devices for outages performance issues and services degradations. Develop document and sustain management methods for device maintenance. Design develop implement and maintain automation workflows documentation and processes based on Governments weekly requirements identified in eMASS supporting documentation SOPs and TTPs. Facilitate ticket escalation to Tier III support DISA or other external partners for all issues affecting services outside the scope of the GCC.
Qualifications
Basic Qualifications:
- 6 years of experience may have lead experience
- Certifications: Information Technology Infrastructure Library Managers Expert Certificate or higher. DCWF Code 431 Intermediate: CompTIA Security or Systems Security Certified Practitioner (SSCP)
- Must have and maintian a Secret Clearance
- Experience managing a team of technical professionals in an IT service deskoriented environment
- Experience in the management of the Information Technology (IT) infrastructure within an organization including the physical network (e.g. LANs/WANs servers terminals) as well as server applications and software
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Manager
Employment Type
Full-Time
