Client Service Manager
Client Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Perform complex installations and Configurations of desktops laptops mobile devices and associated Peripherals and related Software.
- Lead teams in the performance of onsite Updates Configuration changes or Software installations. Lead teams in the performance of bulk MACDs.
- Lead technical Support and setup during special events such as conferences. vi. Provide lead technical assistance to End Users. Liaise with and Support Customer VIPs.
- Resolve escalated Service delivery issues including communicating Service delivery issues to the appropriate internal stakeholders and Support communications to the field force from the business liaisons regarding Service delivery issues
- Oversee e 5 key areas: 1 Conventional Device Support 2 Printer and MFD Device Support 3 Mobile Device Management 4 MACDs and 5 Walk Up Kiosk Support.
REQUIRED QUALIFICATIONS
- BS/BA in Computer Science Information Technology or an equivalent combination of education or experience.
- Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
- Experience with various desktop systems operating systems and diverse technical environments. iv. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems MAC Operating Systems MS Office VPN local and Network printing
- and mobile device services such as ActiveSync. vi. Ability to install Software for and troubleshoot a wide range of Applications. vii. Experience in a financial services environment preferred. Analytical thinking and problemsolving ability
- Proficiency in BigFix Bomgar SCCM for desktops Exchange Online Protection Office365 Advanced Threat Protection Windows Defender Windows BitLocker IBM MaaS360
Overview
We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington VA. You will be acting as a lead technician in the performance of onsite Support activities where excellent customer service and professional expertise are required.
TekSynap is a fast growing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays. Visit us at www.TekSynap.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging respond STOP.
The mission of FDICs Chief Information Officer Organization (CIOO) is to provide scalable efficient technology that enables continuous access to data securely. In support of this mission FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDICs ongoing IT Modernization Program which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDICs IT program with key Federal priorities including the Federal Cloud Smart Strategy.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Arlington VA
- Type of environment: Varies
- Noise level: Low
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship: US Citizen
Clearance requirement: ability to receive a Public Trust clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
Required Experience:
Manager
Employment Type
Full-Time
