Customer Education Associate

About EliseAI

EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.

About The Role

EliseAI is looking for an Associate Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Operations and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customerfacing interactions content creation technical expertise and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

• Conduct thorough onboarding sessions with new and existing customers ensuring they have a deep understanding of our products and how to leverage them effectively.
• Facilitate engaging one to many style virtual instructorled training sessions ensuring an interactive and impactful learning experience.
• Create educational content including videos tutorials and documentation to support customer learning and adoption efforts.
• Collaborate with the design team to update and enhance existing training materials ensuring they remain up to date and visually appealing.
• Proactively seek feedback from customers throughout the onboarding process identifying areas for improvement and implementing strategies to address any gaps or challenges.
• Act as a liaison between customers and internal teams advocating for client needs and contributing to product enhancements based on user feedback.
• Stay informed about industry trends and best practices in customer training and onboarding continuously seeking opportunities to enhance our approach and deliver exceptional experiences.
• Assist in managing customer education operations including management of the LMS (Learning Management System) webinar platform and reporting.

Requirements

• 2 years of experience in a customerfacing role preferably in customer success training or a related field.
• Willingness to travel as needed to conduct inperson training sessions with clients.
• Strong communication and presentation skills with the ability to convey complex information in a clear and understandable manner.
• Technical proficiency with the ability to quickly learn and demonstrate expertise in our products or services.
• Experience creating educational content including videos tutorials and documentation.
• Proven ability to build rapport with customers and establish trusted advisor relationships.
• Highly organized and detailoriented with the ability to manage multiple priorities and deadlines effectively.
• Willing to work in person at NYC headquarters with your team 45 days per week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical Dental and Vision premiums covered at 100
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan fully stocked kitchen and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

Well cover relocation packages from outside of the Greater NYC metro area well make the move exciting not painful.

Job Compensation Range:

The salary range for this role is $80000 $100000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

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