BF Administrative Assistant-24506
BF Administrative Assistant-24506
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Job Description
Job Description
Office of Aging and LongTerm Care
Administrative Assistant
The New York State Department of Health Office of Aging and LongTerm Care Division of Nursing Homes and ICF/IID is seeking to fill two Administrative Assistant positions in the Rochester New York office. This a full time/37.50 hour per week position.
Minimum qualifications include excellent working knowledge of Microsoft Office specifically Word and Excel; the ability to work on a team and handle multiple shifting priorities; good organizational skills; ability to correspond with the public healthcare professionals as well as other agencies; and familiarity working in electronic databases including previous experience working with the Automated Survey Processing System (ASPEN).
Preferred qualifications include: excellent organization skills and attention to detail. Previous work experience in healthcare and/or business office and the ability to quickly adapt to the LongTerm Care computer programs.
Duties include:- Answers and distributes phone calls to appropriate areas.
- Responds to routine programrelated telephone and email inquiries.
- Screens and directs incoming calls.
- Responds to questions regarding Nursing Home Complaints. Redirects caller when applicable.
- Input and retrieve information within multiple computer programs including ASPEN Central Office (ACO) and ASPEN Complaint Tracking System (ACTS).
- Formats and prepares a variety of correspondence reports proposals and other written material.
- Opens logs and distributes mail daily.
- Responds to program general questions and redirects callers as necessary.
- Schedules meetings and conference calls:
- reserve meeting rooms;
- set up conference call login information;
- monitor meeting invitation acceptances and rejections; and
- reschedule meetings and conference calls as necessary.
- Perform basic office support duties such as:
- photocopying
- scanning;
- faxing;
- assembling informational packets;
- filing;
- distributing information; and
- assist with conferences and other events as requested.
- Performs minor document editing and proofreading.
- Sets up and maintains projectrelated hard copy and electronic files including database input and updates.
- Liaison between IT and Nursing Home Complaint Program related to reporting issues.
- Assists with Nursing Home Surveillance Regional Offices:
- Assist regional offices with finding someone to assist to resolve issues;
- Work with regional support staff with basic office support duties (as described above);
- Ensure regional offices are notified of changes in meetings case addendums.
Employment Type
Full-Time
