drjobs Computer Support Specialist

Computer Support Specialist

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1 Vacancy
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Job Location drjobs

Suitland, MD - USA

Monthly Salary drjobs

$ 57850 - 104575

Vacancy

1 Vacancy

Job Description

Leidos is seeking aComputer Support Specialistwith an active TS/SCI clearanceto join our team in Suitland MD this role you will provide you will use your experience to support the Office of Naval Intelligence (ONI) in computer installation and break/fix relocation repair and inventory control/property management primarily at the National Maritime Intelligence Center (NMIC) in Suitland MD and the Pentagon as well as several other facilities in the National Capital Region.

As key member of the Systems Administration team you will manage and support civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations by providing subject matter expertise in the existing areas of IT hardware installation (including some server installation and racking) relocation repair removal and destruction.

Your daily activities will directly impact realworld operations and assist in implementing and leveraging the latest capabilities of various cuttingedge systems and develop technical solutions to problems that are complex and not always immediately identifiable to timely meet customers objectives. This is an opportunity you wont want to miss! Join us today and be part of a dynamic team dedicated to making a difference.

What Will You Do:

  • Provide subject matter expertise in supporting the Government and Military technicians in the existing areas of IT hardware installation (including some server installation/racking) relocation repair removal and destruction. This also includes installing software and supporting meetings briefings and conferences.
  • Support the Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
  • Assist in the development documentation and of a Technical Refresh Program (Tech Refresh) for all government IT assets to include recommending technical and functional specifications and product line model selection for TechRefresh of desktop computers printers and peripheral hardware.
  • Update document and deliver onthejob training materials quick reference guides task checklists and standard operating procedures supporting this task.
  • Coordinate with other teams (e.g. Networks Telephony VTC) whenever assistance is needed to complete the job and resolve the Remedy ticket.
    Occasionally utilize personal vehicle to travel to all NCR sites to perform the of customer Remedy tickets requirements.
  • Document system configuration and inventory of IT assets.

Security Clearance:

  • Active DoD Top Secret/SCI clearance.

Basic Qualifications:

  • High School diploma or equivalent with 5 years of related work experience Associates degree with 3 years of experience or Bachelors degree with 2 years of experience.
  • Active IAT Level II DoD Approved 8570 Baseline Certification (e.g. Security CE) or higher or the ability to obtain within 30 days from offer of acceptance.
  • 5 years of demonstrated experience in the maintenance and repair of Windows based infrastructure.
  • Experience with the Remedy Action Request System or Equivalent.
  • Proficiency in Microsoft Automation Tools (Word Excel PowerPoint Project and SharePoint).
  • Ability to write and speak clearly when exchanging information with customers in person emailwebbased text chat or other written documents.
  • Experience in using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting verify symptoms and finetune problem description and to isolate faults to resolve the commonly reported basic problems.
  • Must have a reliable vehicle and a valid drivers license as up to 10 may be required in the within the local DMV area.

Preferred Qualifications:

  • Associates degree or higher from an accredited college or university.
  • Experience with rackmounted server hardware physical networking and peripherals.
  • Experience configuring Nortel/Avaya and Cisco VOIPs phones.

NITESONI

EIO2024

Original Posting:

April 2 2025

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $57850.00 $104575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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