IT Support Specialist

Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in San Diego CA. The IT Support Specialist will provide end user technical support for desktop and laptop systems and associated hardware and software within the organization. This includes but is not limited to operating systems and desktop applications.

• Handle onsite and remote technical issues as needed.
• Troubleshoot network hardware software and application problems.
• Responsible for maintaining equipment and replacing nonfunctional equipment.
• Participate in equipment and/or software installations; moves; adds and changes.
• Work with other team members on server client network and applicationrelated projects.
• Troubleshoot and resolve enduser system issues related to Email and Microsoft TEAMS.
• Install and deploy Windows 11 desktop and laptop computers using SCCM both locally and remotely.
• Support the installation and configuration of all enduser software in applicable sites including many remote offices.
• Work with all corporate departments and branch offices to investigate review needs obtain price quotes make recommendations install and maintain personal computers and applications.
• Assist in providing computer technical support relating to software and hardware problems reported by users.
• Maintain IT asset inventory.
• Provide daily support and technical issues resolution via instant messaging phone calls email and ServiceNow ticketing system.
• Installs workstations laptops and printers.
• Respond in a timely manner to malware incidents and remediate malwareinfected systems.
• Demonstrates capacity for prioritization and management in a dynamic environment.
• Manage and maintain all onsite audiovisual equipment to include daily testing.
• Provide onsite and offsite audiovisual/presentation support for highprofile director meetings.
• Provide highlevel Board of Director support as needed.
• Assist remote offices in troubleshooting Internet and network problems.
• Create user Active Directory accounts Exchange email accounts and TEAMS accounts.
• Add/remove user accounts from security and distribution groups.
• Performs other related duties as required.
• Lifting up to 75lbs may be required as well as maneuvering under desks and equipment.

Payrate:$31.52 Hourly

• Strong technical working knowledge of Windows Operating Systems and Microsoft Office.
• Bachelors degree in Computer Science or Business Management preferred or equivalent work experience may be substituted (at least two 2 to five 5 years).
• Must have a strong technical background and a positive attitude.
• Must have a willingness to learn new technologies be a team player and provide excellent customer service.
• Must be selfmotivated and be able to work with limited supervision.
• Experience troubleshooting computer hardware and software.
• Two to five years of technical computer support experience.
• Some experience in computer repair.
• Experience installing operating systems and applications on desktop and laptop computers.
• Knowledge and troubleshooting skills in basic networking including TCP/IP DHCP and DNS.
• Basic understanding of Active Directory a plus.
• Office 365 knowledge a plus.
• CompTIA A certification preferred. Microsoft MCSA: Windows 10 a plus.
• Handson experience with Microsoftbased computer hardware.
• Excellent troubleshooting and diagnostic skills.
• Demonstrated ability to interact with all technical and nontechnical members of the organization.
• Knowledge of handheld mobile devices such as iPhones and Android devices.
• Strong communication skills including both verbal and written skills.
• SCCM experience preferred.