Technical Support Specialist - Italian Speaker in Glasgow UK or Madrid Spain or Milan Italy
Technical Support Specialist - Italian Speaker in Glasgow UK or Madrid Spain or Milan Italy
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
Technical Support Specialist
Italian Speaker
Location: Glasgow UK Madrid Spain Milan Italy
How will you make an impact
As a Technical Service Engineer at Thermo Fisher Scientific you will play a crucial role in assisting our customers in solving their technical issues. This customer facing role will require the troubleshooting of instrument hardware software and computerrelated problems over the phone via email and using remote support tools. Be considered an expert on the Thermo Fisher Scientific Genetic Systems instrumentation. Youll be empowered to realize your full potential as part of a fastgrowing global organization that values your passion and outstanding contributions.
What will you do
Firstline contact with customers to troubleshoot run results instrument hardware system software and computerrelated problems over telephone and email focusing on Genetic System platforms such as NGS.
Triage function between Technical Service and Application Support by qualifying requests and addressing customers needs in resolving their inquiries.
Achieve specific Global Service & Support (GSS) related targets.
Work closely with Support and Field Service Engineers to prioritize activities.
Identifying training and service opportunities for Commercial Sales partners in LSLPG.
Drive process improvement identifying new opportunities and highlighting gaps in current portfolio
Provide adaptable telephone support and work to ensure customer success in the use of instrumentation.
Ensure response times are met when handling customers interactions to meet with contractual agreement.
Support complex laboratory instruments requiring a high level of training and troubleshooting skills including root cause analysis.
Represent the company in a positive professional manner in all dealings with Thermo Fisher Scientific customers both external and internal.
How will you get here
A minimum of a Masters degree in a Life Science Engineering Subject area or related field.
Proficiency in both verbal and written communication in English and Italian (additional language skills such as French Spanish or German is a plus)
Ability to demonstrate strong problemsolving skills and experience.
Independently capable of the troubleshooting and correction of technical issues
Practical experience in NGS sequencing.
Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
Ability to connect with high value customers and senior internal stake holders.
Ability to prioritize tasks and handle time optimally.
Strong problemsolving abilities.
Must possess basic software skills and computer literacy
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain5 reasons to work with us.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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