SPARKNCR ATM Supervisor
SPARKNCR ATM Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Introduction:
Overall administration and oversight of the Spark/NCR ATM recon process in line with company policies and procedures and that the clients needs are always efficiently and professionally met with the assistance of Management.
Key Performance Areas: (not totally inclusive):
1 Effective supervisory of the ATM function
- Oversight and control over ATM recon
- Assisting Recon Team with any Recon query
- Maintaining the integrity of all the Recon per ATM and cycle
- Daily monitoring of open and outstanding items on the Spark/NCR Recon
- Management of the process for claims daily to ensure all relevant questions is asked
2 Management of customer recon queries
- Resolving of client recon queries in partnership with Fidelity Cash Centres
- Address escalated queries and manage feedback process
- Monitor resolution process
- Formulate corrective actions plans to address frequent issues and problematic areas
3 Management and oversight of reporting function
- Review of Daily reporting on ATM issues. Address areas of noncompliance and deficiency:
- Noncompliance at Cash Centre level
- Overdue settlements
- Balance not executed due to exceptions
- Review of both internal and external monthly/daily reports
4 iCompare
- Working with Signature (external company) on the automated recon
- Identifying issues and improving iCompare recons
Minimum Requirements:
- Previous ATM Recon experience would be highly beneficial
- Computer Literacy in MS Office Packages essential with specific reference to advance Excel
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate on Saturdays
Core Competencies
- MS Office Computer skills
- Acting professionally
- Sound communication skills (written and verbal)
- Supporting and working with others
- Delivering objectives
- Sharing and cooperating
- Dealing with changing circumstances
- Numerical accuracy and high methodical working methods are required
- Attention to detail
- Ability to cope with large volumes of data and work
We reserve the right not to make an appointment to any advertised position.While preference is given to existing employees at all times and the choice is made purely on merit Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience:
Manager
Employment Type
Full-Time
