Client Services Coordinator Lead

Why Work for Saddle Creek

Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a familyoriented company that lives by its values and offers competitive pay and benefits join our team today.

Benefits:

• Weekly pay with skill pay and shift differentials

• Benefits packageincluding medical dental vision and medical reimbursement

• Medical employeeonly premium as low as $5.90/week $26/month with wellness discounts

• HSA with annual employer contribution

• Weekly 401(k) match

• Vacation immediatelyupon hire

• 8 holidays per calendar year

• Personal time after 90 days

• EAP and identity theft protection

• Tuition reimbursement

• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc. unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.

Overview

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality professional client experience. The CSC acts as a liaison between the client and Saddle Creek assists client on all issues answers questions investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies clients and the public.

Responsibilities:

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our clients business
• Build strong rapport with partners with managing relationships setting expectation and status communication
• Assist clients with questions offer solutions researches issues and provides status updates
• Enter review coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintainsservice reports that are shared with the client that give visibility into volumes SLAs etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting Receiving etc.
• Coordinates and provides professional communication with clients clients retailers and SCLS vendors;
• Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed.
• Ability to navigate warehouse systems as needed for client requests

Qualifications

Education/Experience

• Associates Degree preferred
• High School Diploma or GED required.
• Must have at least six 6 months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge Skills and Abilities

• Excellent communication both verbally and in writing especially through email and over the phone
• Strong interpersonal skills
• Comfortable presenting in front of others
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges

Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provisionhere. View the EVerify Postinghere.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an email toand let us know your contact information and the nature of your request.