Guest Service Agent - Baker Creek by Basecamp
Guest Service Agent - Baker Creek by Basecamp
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CAD 18 - 19
1 Vacancy
Job Description
Guest Service Agent
Basecamp Properties Baker Creek (Lake Louise)
About Basecamp
Basecamp Properties is a rapidly growing boutique chain of hotels based in Canmore Banff & Lake Louise Alberta and Revelstoke & Golden British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Why Work for Us
- Quarterly Gratuity Program!
- We offer staff accommodation (must have a negative criminal record check)
- We have a health benefits plan
- Family and Friends discount at Basecamp
- We offer competitive wages
- There is room for advancement in our growing company
- We have a friendly atmosphere
- We believe in working hard and having fun!
Position Overview
We require a fulltime guest service agent for our remote property in Baker Creek who will enthusiastically greet customers and cater their needs during their stay. A strong motivated team is already in place and we are looking for the same drive and commitment. Baker Creek Mountain Resort is remote near the 1A Village and Lake Louise and adjacent to the river. Baker Creek is 10 minutes away from Lake Louise and 30 minutes away from Banff. Baker Creek is a rustic resort with 19 stand alone chalets and a main building.
Salary: $18.0019.00 per hour
Shifts: 8hour Fulltime/Permanent weekdays weekends mornings & evenings
Key Responsibilities
- Greet customers listen and understand requests respond with appropriate action and provide accurate information such as outlet hours and local attraction.
- Complete the registration checkin and checkout procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephoneusing positive professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team fulfilling guest requests when required.
- Maintain a clean guest ready working environment.
- Make breakfast baskets.
- Barista in the small caf and gift shop.
Skills and Experience
- Ability to accurately input information using Hotel Property Management Software.
- Must be flexible to work various shifts throughout the week.
- 1 year customer service previous experience is preferred however for the right candidate training is provided.
- Fluent in English bilingual is an asset.
- Computer and Microsoft skills are a must.
Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.
Other details
- Job FamilyFront Desk Hourly
- Pay TypeHourly
- Min Hiring Rate$18.00
- Max Hiring Rate$19.00
Required Experience:
Unclear Seniority
Employment Type
Hourly
