Airline Customer Service Agent SFO - JapaneseEnglish Speakers

Hourly Pay $22.90 $24.90 per hour

Your Gateway to an Exciting Career in Aviation

Are you ready to embark on a career thats as dynamic and diverse as the skies Whether youre rejoining the workforce working towards a degree or looking to explore an exhilarating parttime opportunity this is your runway to success!

At Pacific Aviation were looking for passionate bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). If you thrive in fastpaced international environments and have a heart for delivering exceptional service we want to hear from you!

What Makes This Opportunity Unique

1. Dynamic Work Environment:

• Be part of a highperforming team managing the entire passenger experience from ticketing to boarding. Each day brings new challenges and exciting interactions.

2. Flexible Scheduling:

• Work a minimum of four days per week with 45 hour shifts each day. Additional shifts are available if you want to expand your hours.

3. Outstanding Benefits:

• Enjoy fulltimecaliber benefits as a parttime employee including fully paid medical insurance for you and your dependents a 401(k) with company match and more.

4. Career Advancement Opportunities:

• We invest in our employees growth. Gain technical skills and unlock leadership opportunities within Pacific Aviation.

5. Vibrant Company Culture:

• Experience a workplace built on respect trust diversity and transparency. Celebrate your achievements with our team through potlucks happy hours and personalized appreciation programs.

6. Comprehensive Support:

• Benefit from a discounted BART Clipper card or employee parking permit paid training and provided uniforms to ensure your success.

Your Role

As an Airline Customer Service Agent youll work directly with one of our international airline clients with opportunities to expand your expertise to other airline operations over time. Your responsibilities will include:

• Assisting passengers during departures (from checkin to boarding) and arrivals (from deplaning to baggage claim).
• Handling passenger inquiries resolving issues and ensuring smooth operations within the terminal.
• Delivering exceptional service with professionalism and efficiency.
• Collaborating with team members to provide seamless ground handling services for flights carrying 200300 passengers.

What You Bring to the Team

Youre the perfect candidate if you:

• Spread Positivity: Your upbeat attitude lifts the spirits of passengers and colleagues alike.

Embrace Variety: You enjoy engaging with people from all walks of life and finding solutions to dynamic challenges.

Why Join Pacific Aviation

For over 25 years Pacific Aviation has been the trusted partner of the worlds leading airlines delivering exceptional ground handling services at airports nationwide. Our team is our greatest asset and were committed to fostering a culture of respect diversity and growth. When you join us youre not just starting a jobyoure joining a family that values your contributions and supports your aspirations.

Ready for Takeoff

If youre ready to start an exciting journey with Pacific Aviation apply today! Lets make every passengers journey smooth and memorable together.

• Bilingual proficiency in English and Japanese (spoken and written).
• Strong communication skills including active listening.
• Customer service experience (preferred but not required).
• Computer literacy with attention to detail and quick accurate data entry.
• Calmness and problemsolving skills in highpressure situations.
• Flexibility to work varying shifts including early mornings afternoons evenings nights weekends and holidays.
• Physical stamina to stand for extended periods.
• Legal authorization to work in the U.S.
• Ability to pass a background check and drug test.

• Fully paid medical dental and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Generous Paid Time Off (PTO).
• Uniforms provided.
• Discounted parking or a BART Clipper card.
• Paid training to set you up for success.
• Referral bonus and cell phone plan reimbursement.

Required Experience:

Unclear Seniority