Customer Support Specialist
Customer Support Specialist
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description Summary
Provides expertise in sustained customer success and growth in the postsales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a welldefined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.Job Description
Roles and Responsibilities
- Research and troubleshoot issues involving all aspects of the GE Digital solutions including but not limited to configuration user interface network and communication connectivity and performance Cloud and on premise component interoperability data collection/storage visualization analytics machine monitoring software and associated control systems hardware infrastructure and interfaces to enterprise systems such as ERP PLM and Quality.
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.
Required Qualifications
- For roles outside of the USA This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).
- Candidate should be an Engineering graduate (B.E./ B.Tech.
Desired Characteristics
- Candidate should have good understanding of IT/ TCP IP networks/ cyber security
- Candidate with basic understanding/ working experience of SCADA systems should be preferred
- Strong oral and written communication skills. Ability to document and plan activities.
- Confident on managing system issues troubleshooting and defining Root cause
- Balanced approach to face customer meetings and discussions
- Open to travel on short notices to address System issues at multiple sites in different geographies
Note:
To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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