Platform Growth Lead

About Us:

At Parafin were on a mission to grow small businesses.

Small businesses are the backbone of our economy but traditional banks often dont have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.

We partner with companies like DoorDash Amazon Worldpay and Mindbody to offer fast and flexible funding spend management and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets underwriting servicing compliance and customer service for our partners.

Were a tightknit team of innovators hailing from Stripe Square Plaid Coinbase Robinhood CERN and more all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC Notable Capital Redpoint Ventures Ribbit Capital and Thrive Capital. Parafin is a Series C company and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

We are looking for a Platform Growth Lead to grow and support our expanding roster of platform partners. You will lead onboarding for new platforms support and influence existing platforms in their growth motions drive adoption for new Parafin products and create the right processes to efficiently scale your set of partnerships. You will directly grow embedded finance programs across a wide variety of B2B verticals and in turn contribute to the growth of the SMBs our partner platforms serve. This role will also work closely with internal product and engineering teams to capture and share partner feedback and recommend the right processes and product/feature improvements to unlock scale.

If you enjoy working on products that help SMBs grow thrive in extremely crossfunctional teams and intuitively seek to create winwinwin solutions for partners/users/Parafin come join us!

What Youll Be Doing:

• Lead the postsale onboarding engagement retention and growth of our platform partners in collaboration with the Platform Partnerships and Integration Engineering teams.

• Drive expansion within accounts identify new strategic opportunities to improve capital marketing drive new product adoption and unlock incremental user segments to help partners and Parafin grow.

• Measure and own overall account health including origination performance risk optimization product adoption usage velocity account renewals and customer satisfaction.

• Recommend and create processes internal tooling and selfserve partner solutions to drive more resourceefficient onboarding and product expansion for platforms.

• Consolidate and share customer feedback and insights with Product Engineering Support and Platform Partnerships to empower and inform improvements to the partner experience.

• Engage with Product and Engineering teams to help inform product strategy based on a deep knowledge of your partners their verticals and their business and customer needs.

What Were Searching For:

• 5 years experience in a customer success business development or partnerships role preferably with experience working in enterprise and large strategic customer segments.

• Ability to manage partner relationships with large and complex organizations for a technical product. Youre able to naturally foster relationships and influence across technical business and executives/Csuite stakeholders.

• Proven track record of achieving revenuebased targets and goals by driving account expansion

• Skilled prioritization based on partner needs scope of work and business/customer impact. You are able to clearly prioritize a large number of competing initiatives and clearly communicate rationale for doing so.

• Sophisticated and keen business sense you can quickly understand underlying drivers and strategy of our partners verticals and businesses.

• Extremely strong verbal and written communication skills ability to consolidate and simplify communication around complex ideas products or commercial structures for a given audience.

• Relentless ability to navigate data and people to find answers and close the loop.

• Strong sense of partner and SMB empathy we care deeply about our mission to grow small businesses

We Prefer If You Have:

• Proven ability to build business cases revenue models and data analysis to drive strategic decisionmaking and joint wins

• Ability to drive urgency and influence doers and decisionmakers to make new technical product and business investments to scale the partnership with Parafin

• Familiarity working on APIdriven and other technical products

• Demonstrated ability working with large enterpriselevel partners and customers

• Experience working closely with product engineering and ops teams to solve partner issues and drive partner experience improvements

What We Offer

• Salary Range: $190k $215k

• Equity grant

• Medical dental & vision insurance

• Unlimited PTO & work from home flexibility

• Commuter benefits

• Free lunches

• Paid parental leave

• 401(k)

• Employee assistance program

If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please contact us.