Customer ServiceCoordinator
Customer ServiceCoordinator
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Job Description
- Completes daily close out process in the system inputting data for time spent at customers home mileage update customer information weekly submission of payroll and updating accounts payable system with current invoices.
- Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
- Schedules sales bids and generates ancillary revenue through additional services such as refrigerator ovens and window cleanings and disinfection services.
- Assists with new hire paperwork orientation and training.
- Assists HR compliance of the branch to include associate files I9s bulletin board postings payroll and annual safety training.
- Answers phones and directs calls to appropriate party.
- Confirms customer appointments.
- Prepares laundry for the following day.
- Maintains cleaning supplies and equipment
- As needed may deliver supplies to teams
- Perform quality control checks and/or calls with customers
- High school diploma/general education degree (GED) plus 2 years of customer service required
- Personal time management and organizational skills
- Verbal and written communication skills
- Dependable and adaptable to operate within a fastpaced work environment
- Ability to drive to customer homes as needed
- Ability to read and understand cleaning instructions indicated on customized service reports
- Microsoft Office applications (Word Outlook PowerPoint Excel)
Looking for a fun place to work with a flexible schedule and competitive pay Then come live the Merry Maids life!
As a Merry Maids team member you would belong to an awardwinning company and be a part of our closeknit team a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training excellent work/life balance and real opportunities for advancement.You may start off as a team member but you are then able to tailor a career path that matches your interests and goalsincluding becoming a team captain trainer quality assurance supervisor or manager.
We take pleasure in improving our clients lives by allowing them to spend more time with family or doing activities they enjoy. As trusted inhome professionals we form strong relationships with our clients and are often considered part of their extended families.
Ready to create brighter days for you and our customers
Apply today!
This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.
Required Experience:
IC
Employment Type
Full-Time
