Manager - Customer Strategy & Design
Manager - Customer Strategy & Design
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking Manager with proven consulting experience in customer strategy and design. You will support the Customer & Marketing Leadership in delivery excellence to our clients on engagements / projects whilst being an Engagement Manager with a team to lead.
As a Manager your role will include:
Support project delivery of Customer Strategy and Design projects:
- Customer strategy
- Segmentation
- Product innovation & design product strategy management & delivery
- Growth strategy
- Proposition design
- Research & insights
- Customer centred operating models
- Data and analytics
- Digital marketing
- Pricing & promotions
- Experience design
- Delivery Excellence: Deliver exceptional quality results to our clients by leveraging CS&D tools methodologies and ways of working.
- Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement and relevant strategy work.
- Apply customer & marketing segmentation to solve for relevant strategy approaches for our clients
- Assist clients to identify the right key performance indicators (KPIs) highlight areas of improvement and influence their strategy.
- Build and maintain strong professional client relationships through delivery excellence
- Exhibit exceptional communication skills capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through wellstructured arguments and tradeoffs supported by evidence evaluations and research.
- Develop solutions that solve complex business problems with valuable outcomes ensuring highquality lean designs and implementations.
- Support Senior Manager in proposal development for potential clients
- Manage and develop project teams to deliver tailored strategic solutions across client engagements
- Establish a strong delivery leadership brand and inspire the team through passion integrity and appreciation of others
Qualifications :
Minimum Qualification required:
- Tertiary qualification in Business Finance Accounting Data or Computer Science Engineering or related
- Industryspecific qualifications or an equivalent
Desired Qualification:
Whilst not a strict requirement an MBA or Masters in the relevant field of study is a definite advantage
Experience Required:
A total of 7 years working experience:
Deep functional knowledge in one or more of the following areas:
- Customer strategy
- Segmentation
- Product innovation & design product strategy management & delivery
- Growth strategy
- Proposition design
- Research & insights
- Customer centred operating models
- Data and analytics
- Digital marketing
- Pricing & promotions
- Experience design
- Minimum 5 years in a client facing role as well as 3 years in a management role with a focus on Customer Strategy & Design
- Experience with a TierOne Professional Services Firm and/or leading bluechip organisation in related industry vertical
- Experience leading and managing multidisciplinary project teams to deliver tailored strategic solutions across or in chosen industry vertical
General competencies
- Ability to manage and execute projects
- Soundly skilled in providing vision and strategy for client proposals
- Excellent report writing skills
- Good financial knowledge
- Significant business acumen
This is an excellent opportunity to build and enhance your skill set in a customer centred environment that is focused on delivering impactful solutions across our clients in various industries.
Additional Information :
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.
To help you look out for potential recruitment scams here are some Red Flags:
- Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
- Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
- Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.
If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
