Customer Engagement Adviser - Customer Contact Centre
Customer Engagement Adviser - Customer Contact Centre
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Job Description
Customer Engagement Adviser Customer Contact Centre
Are you passionate about giving excellent customer service
We are looking for someone to join our contact centre team.
We are looking for an enthusiastic motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.
Youll also enjoy learning about our products and services so you can recommend these to our customers.
Click on the job description below to find out more and apply today.
Salary and working hours
Basic salary 23751.00FTEworking Monday to Friday (36.25 hours per week)
Plus youre required to work a minimum of 26 Saturdays per year which is paid at an enhanced rate. This means that you can increase your basic annual pay by 1986.14.
Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to 27000.
Some of the things youll be doing daytoday
Listening to and understanding our customers needs in order to provide the correct service
Through training and development youll have indepth knowledge of our products and services and be able to talk our customers through the finer detail
Receiving and making calls to our customers completing account transactions
Responding to emails Live Chat secure messaging and postal queries from customers.
Listening to and understanding our customers needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a team in our Customer Contact Centre but be part of a wider team working across The Cambridge
You will be someone that
Has a minimum of 4 GCSEs including English and Maths at grade A*C/49 or equivalent
Enjoys working in a dynamic team and can be flexible
Learns quickly through onthejob training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a cando attitude and a keen eye for detail
The Cambridge will reward you with
Sharing in Success bonus (discretionary)
Annual holiday 23 days plus Bank holidays. Plus a day for your birthday a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
Vitality private health care which includes discounts for cinema tickets Caf Nero and other lifestyle products
Medicash cashback for an array of services including Dental Prescriptions Therapies and more
Beneficial staff mortgage rate
Group pension scheme where you pay in 4% following probation we pay in 12%
Support for learning and personal development within your role
Opportunities to progress your career in general
Come and join a thriving independent mutual where your contribution will help our customers.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
