Application Customer Support
Application Customer Support
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1 Vacancy
Job Description
Your Title: Application Customer Support
Job Location: Portland Area Lake Oswego OR
Our Department: Viewpoints Vista Software
Are you interested in identifying and delivering disruptive cuttingedge technologies
Application Customer Support serves as primary support liaison between the company and the customer and is responsible for resolving complex customerrelated software issues associated with the use of Trimble Viewpoints construction accounting and project management software as well as other point solutions.
What You Will Do
1. Assists customers with use of Vista by Viewpoint Trimble Pay and Vista Web Application Software.
2. Monitors tracks and documents customer support calls and related activities in Trimbles CRM system.
3. Uses SQL Query reporting tools and spreadsheets to examine underlying data.
4. Assists other departments with application issues and development of the software.
5. Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
6. Serves as an oncall resource for International calls as part of normal department rotation as assigned.
What Skills & Experience You Should Bring
An Associates degree or two 2 or more years of relevant industry work experience.
Strong understanding of general business and accounting principles and practices particularly payroll setup and processing. Experience working all the way through the General Ledger is highly beneficial.
Intermediate level of experience with core MS Office suite (Outlook Word Excel)
Ability to work within the coverage requirements of the Customer Support department including oncallrotation.
What Skills & Experience You Could Bring
Prior Viewpoint by Vista ERP Trimble Pay or Vista Web Application experience
Construction industry experience particularly in construction accounting and/or project management is desirable but not required.
Experience with complex computerized payroll systems is a plus.
Experience in a customer service role.
Type 40 WPM or better
Knowledge of Microsoft Transact SQL
*About Your Location
Under a flexible work arrangement (hybrid) this role primarily supports the Construction Sector and works collaboratively across the Support Development and Product teams. In a hybrid role you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 3 days per week in the office.
Working Conditions
Work takes place in an office setting. High stress levels may occur. This is a coverage position that requires the ability to maintain a predictable and fulltime work schedule. The ability to sit and work at a keyboard for extended
periods of time and communicate with team members by phone computer and video teleconferencing is required.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range:
19.4224.26Bonus Eligible
NoTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Employment Type
Full-Time
