Sr Customer Success Manager - Canada Remote

Driven by a customerfirst mentality we empower businesses to achieve their goals and grow alongside us. If youre ready to make a significant impact and be part of our transformative journey Maropost is the place for you.

Become a part of Maropost today and help shape the future of commerce!

About the Position

Do you like riding on a rocketshipor being an active participant in building it If the latter you are in the right place.

In your role as a Sr. Customer Success Manager you will aim to thrive among the AMEA & EMEA based success team and partner with customers to identify how organizations can optimize the Maropost product suite including ecommerce site management retail POS software marketing cloud software and an AIdriven search and merchandising. Youll be responsible for training and developing your BoB while also being on top of the forecast and important leading indicators of success. This individual should have a proven playbook of how to manage a portfolio conduct weekly meetings spot trends and most importantly a strategy for generating pipeline.

What youll be responsible for:

• Manage a portfolio of 3050 accounts with goals to improve customer retention rates growth and overall customer satisfaction.
• Actively participate in customer onboarding adoption to ensure a smooth and positive experience and ensure that customers receive value from the Maropost product offering.
• Assist your customer throughout their lifecycle by deeply understanding customers needs participating in account reviews demonstrate knowledge of complex selling and effectively articulating the Maropost value proposition return of investment across the prospect buyer map.
• Proactively create refresh individual territory strategiestodevelop and grow walletshare
• Drive the adoption of our products by understanding customer needs and providing tailored solutions.
• Maintain a thorough understanding of the industry seasonality and business trends/events and continually monitor competitor/industry developments
• Act as the voice of the customer within the organization ensuring customer feedback is incorporated into product development and company strategy.
• Develop and maintain strong relationships with key customers acting as their advocate within the company.
• Monitor and analyze customer success metrics providing regular reports to senior leadership.
• Be prepared for travel as necessary.

What youll need to bring to Maropost:

• Experience in a highgrowth SaaS scaleup with fastpaced rapidly changing environment is essential.
• Experience in MarTech Commerce and/or Email Solutions is required.
• 5 years of experience in customer success account management.
• Proven track record of driving customer retention adoption and growth in a SaaS environment with a track record of delivering over 100 NRR.
• Strong sales fundamentals business & sales acumen.
• Coachable authentic hungry driven energetic curious passionate entrepreneurial and analytical in nature
• Excellent presentation and written business communication skills; ability to lead meetings internally and externally and executive briefing.
• Experience creating a demand generation engine for upsell and cross sell opportunities.

Whats in it for you

You will not only have the freedom to make this role your own but be part of helping grow the Maropost brand and expand it into the North American markets. If you want to work with other brilliant people in an extraordinary work culture and are eager to learn (and have fun) along the way then Maropost is the place for you!

Youll also have access to these perks:

• Extended Healthcare
• Stock Options
• Dental Care
• Vision Care

Equal Employment Opportunist

Maropost is deeply committed to promoting diversity advancing equity and fostering a culture of inclusion. Therefore we invite applications from marginalized and equityseeking groups. Individuals seeking employment at Maropost are considered without regards to race colour religion sex sexual orientation gender identification national origin age marital status ancestry physical or mental disability or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to alert us of any accommodation needed at .