Russian Bilingual Healthcare Engagement Coordinator
Russian Bilingual Healthcare Engagement Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Nice to meet you were Vesta Healthcare.
Vesta Healthcare is a specialized medical group dedicated to enhancing the lives of individuals with longterm home care needs. By collaborating closely with caregivers and leveraging innovative technology Vesta transforms the home into a comprehensive care setting. Named after the Roman Goddess of home hearth and family Vesta Healthcare offers caregivers patients and family members personalized support and guidance through a dedicated clinical team ensuring that care recipients receive the highest quality care in the comfort of their own homes.
Were looking to grow our team with
An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail and peopleoriented dynamic and will always go the extra mile to see our team be successful. Someone who greatly enjoys training others speaking with older adults and their care teams about our program data analysis accountability metrics and creating a fun work environment. They are proactive problemsolvers and like to collaborate crossfunctionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.
What you will accomplish:
- Coordinate schedule confirm and manage virtual patient appointments
- Handle cancellations and resolve scheduling conflicts as they occur
- Train patients in using and troubleshooting tech issues pertaining to video calls
- Ensure smooth patient flow by providing education during scheduling/confirming
- Communicate with the patient and their care team through various channels (calls text chat etc) to ensure optimal clinical outcomes
- Maintain a positive empathetic and professional attitude at all times
- Document all interactions with the patient and family within our proprietary system and our EHR
- Manage tasks for patients as needed (i.e. schedule appointments collect consent send documents etc)
- Perform other duties as required or assigned
- Data entry within operating dashboards reporting and workflow platforms
- Ensure Data Quality and Accuracy
We are seeking a compassionate and driven individual who has:
- Fluency English and Russian required
- 2 years of experience working in a healthcare setting required
- 2 years experience helping to coordinate care and services for members of a fragile population required
- Experience communicating with patients via phone/telehealth required
- Knowledge and understanding of chronic care management processes required
- A customer service mindset for both internal and external customers required
- Experience with documenting in electronic medical records required
- A love for the elderly and ensuring they remain healthy at home
- Ability to multitask
- Ability to perform duties as assigned or requested
- Comfortable in a dynamic and always evolving startup environment
In addition to improving the quality of life for caregivers and care recipients we also offer:
- Competitive health dental and vision insurance options with costs partially subsidized by us
- Generous Paid Time Off (Vacation Sick and Personal Days)
- 12 paid holidays per calendar year
- 401k plus company match
- One time reimbursement to set up your home office
- Monthly reimbursement for internet or other home office expenses
- Monthly health & wellness reimbursement (gym memberships online health classes etc.
- Basic Life & AD&D Shortterm and Longterm Disability Benefits paid fully by us
- Pretax options for healthcare dependent care and transit expenses
- Employee Assistance Program
- Mental Health Benefits through Spring Health
- Optional Insurance Add Ons (Accident Critical Illness Hospital Legal Identity Theft Pet Insurance)
- Internal social recognition platform
- A companyprovided work computer to perform duties efficiently
The pay for this position will be $20 per hour based on experience.
The referenced salary range is based on the Companys good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location work experience market conditions education/training and skill level.
We look forward to speaking to you!
Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race color religion sex national origin disability marital status or sexual orientation in accordance with federal and state law.
At Vesta Healthcare we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home! If you are ever contacted by email from any domain other than https://vestahealthcare please do not respond as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email. You might see things from a similar domain address but with a slight misspelling for example. We have no responsibility for any communication that does not come from the https://vestahealthcare domain and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate please reach out to for confirmation.
Required Experience:
IC
Employment Type
Hourly
