Sr Operations Agent
Sr Operations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB FUNCTIONS:
- Preparing Domestic documents including Airline bills Motor Carrier BOL declarations and NAFTA forms.
- Routing ShipmentsDetermining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
- Rate Negotiation Negotiates best rates with motor carrier freight forwarders and express couriers for all domestic shipments (e.g. UPS DHL & FedEx. These negotiations include both ground and air shipments.
- Brokerage Assistance Works very closely and on a regular basis with the brokers firm (e.g. providing import documentation tracking shipments etc. etc. for all import shipments coming into the United States. Sales Support Provides assistance for domestic sales department.
- Freight Bill Auditing Verifies accuracy of domestic freight bills and disputes any discrepancies.
- Freight Quotes Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier freight forwarders and express couriers.
- Investigating client problems and/or complaints and managing to successful resolution.
- Addressing all client inquiries.
- Maintaining relationships with both internal and external customers with exceptional service
- Other duties as assigned
OTHER SKILLS & ABILITIES:
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
- Ability to handle pressure and responsibility in a fastpaced environment in a timely and effective manner.
- Careeroriented hardworking quick learner with excellent recall for past events/situations/numbers.
- Strong knowledge of personal computers Education and Experience
- Good client service skill and ability to handle dual tasks
EDUCATION & EXPERIENCE:
- 3 years industry experience
- 2 years experience in Motor Carriers and Freight Forwarders
- High School Diploma or GED
- Bachelors degree preferred
PHYSICAL REQUIREMENTS:
- Talking hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Job may require extended sitting or standing use of standard office equipment
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
- Excellent Medical Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimers:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drugfree workplace and perform preemployment substance abuse testing.
This position requires the final candidate to successfully pass an EVerify Check.
More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.
Required Experience:
Senior IC
Employment Type
Full-Time
