IT Support Specialist Backup Technology Trainer

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver Kelowna Calgary and Yellowknife. The firm is recognized and respected by its peers in legal and business publications and was recently named one ofBCs Top Employers for 2025.Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Specialist (Help Desk) and backup to our Technology Trainer. This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include but are not limited to:

IT Support Responsibilities:

Tier 1 IT Support troubleshoot requests coming from calls and emails to the IT Help Desk
Provide after hours oncall support on rotating schedule.
Support & setup of Audio/Video conferencing technology in meeting rooms.
Support for computer equipment & office phone setup and moves
Investigate troubleshoot and resolve enduser application or peripheral issues. This may involve working with application support teams and vendors.
Support our IT environment including Virtual & Physical desktops mobile device management (MDM) access & identity management (AD Entra MFA) Microsoft Office suite document management endpoint and web security and supporting video/web conferencing platforms Cisco Webex MS Teams and Zoom.

Backup to Technology Trainer Responsibilities:

Serve as backup Technology Trainer when the Technology Trainer is not available.
Assist with designing developing and implementing technology training programs to enhance technical skills productivity and efficiency of all Firm personnel lawyers & support staff.
Conduct new hire and continuous learning workshops for staff and lawyers on the Firms technologies and applications when required.
Conduct sessions virtually and/or onsite.

Qualifications

• Certificate or diploma in information technology or computer systems
• Microsoft Office/Windows experience
• 2 years experience in supporting enduser technologies including Windows10 MS Office Adobe networked printers Mac OS and remote access solutions (RDP VPN).
• Minimum 1 year experience with conducting user training sessions
• Strong technical and analytical skills
• Excellent verbal and written communication skills in English
• Good Interpersonal skills and a positive attitude
• Ability to be resilient when dealing with stressful situations or people
• Selfmotivated and able to multitask
• Willing to work flexible hours when required
• This position is required to be onsite in the downtown Vancouver office.
• Successful completion of a Canadian criminal record check

Nice to have

• Experience working in a professional services or law firm
  You have a background in standard IT technologies and a strong understanding of ITIL
  
• Microsoft Certifications
  

Thetypical salary range for this position is$58000 $63000 annually; the base pay offered is based on location and may vary depending on jobrelated knowledge skills experience internal and market equity.

In addition to a competitive salary we offer a variety of benefits including:

• Health Benefits: extended health dental vision out of country life AD&D.
• Lifestyle Benefit:reimbursement for purchases from a preapproved list including memberships and gym equipment.
• Paid Parental Leave top up.
• Education Reimbursement:We are committed to growth and development and our educational reimbursement policy provides opportunity for our staff to expand on their knowledge in the legal field.
• Paid Time Off: vacation time starts at 3 weeks personal days sick time and a volunteer day every year.
• Financial Benefits: defined contribution pension plan matched by the firm RRSP TFSA yearend bonuses and an employee referral bonus program.
• Fun Environment: annual year end party happy hours staff appreciation week and many other social events.
• Awards: long term service and bonus vacation awards.

If you are interested in becoming part of our dynamic environment and would like to apply for this position please submit your resume with a covering letter to the attention of Kevin Bahng Chief Information Officer .

Although we thank all applicants for their interest in Lawson Lundell LLP only shortlisted candidates will be contacted.

Required Experience:

Manager