Customer Service Trainer
Customer Service Trainer
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1 Vacancy
Job Description
Customer Service Trainer
takealot a leading South African online retailer is looking for a highly talented Trainer to join our Takealot team in Cape Town.
We are a young dynamic hyper growth company looking for smart young creative hard working people to join us. We offer a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Training Manager
Your responsibilities will include:
- Responsible for all new joiner learning journey with the aim to uphold performance excellence and at all times set learners up to achieve customer satisfaction results in line with business expectations
- Maintain technical training content exercises presentations and any other relevant materials
- Deliver briefs workshops coaching and training sessions to all employees
- Responsible for capturing and maintaining all training records administration and reporting to stakeholders
- Review analyse and manage learner behaviour and performance during training sessions
- Perform posttraining performance and knowledge analysis and make recommendations where refreshers and improvements will be required
- Work according to strict planning preparation training outcomes and delivery timelines
- Stay abreast with rapid changes within Takealot & MrD which include system and SOP updates
Attributes required:
- Eagerness to continuously enhance skills knowledge and growth of self and others
- Positive compassionate attitude and a passion for customer service and the development of people
- Solution driven to not only plan ahead but to solve any training process and learning gaps
- Selfsufficient selfstarter that loves initiating and owning various projects
- Ability to identify opportunities for improvement and follow through where recommendations for improvement have been made.
- Seek to understand approach to all encounters
- Must be self driven and motivated
- Strong interpersonal skills
- Ability to work as an effective team member as well as independently
- A strong stage presence and ability to manage a classroom of adult learners
- Intermediate to advanced excel word and powerpoint skills advantageous
- Ability to compile feedback in written/verbal for feedback purposes
Qualifications:
- Senior Certificate or Higher qualification in HR/Training management
- Great performance and behaviour track record within your current role
- 18 months customer service experience
- Experience in design and facilitation of classroom training in a Customer Service environment would be advantageous
- Proven record and/or evidence of coaching briefing or any development activities completed
- Excellent oral presentation interpersonal communication and writing skills.
- Comfortable and able to function in an ambiguous fast paced high pressure environment while maintaining high quality outputs
- Flexibility to work shifts and travel nationally if/when required
The Environment:
- takealot employees are entrepreneurial and dynamic smart customercentric fun and have the shared ambition of takealot being the leading ecommerce company in Africa.
- We have fun work hard take ownership work in teams to create solutions and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers its all in the after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mindwho:
- is forthright but respectful
- is an expert at doing who can not only design but also execute
- is analytical able to use data to make decisions
- is competitive selfdirected and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of ecommerce and delivering a worldclass customer experience
- is entrepreneurial thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.
- thinks like an owner of the business.
- isSMART has INTEGRITYandis HARDWORKING
If you meet the above you are anExtraordinary Mindso come and join us!
Takealot and MrD are an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Employment Type
Full Time
