Day Program Manager

The Day Program Manager works directly with people with Intellectual Disabilities by overseeing the daily operations of day services both in facility and communitybased supports. This position directly supervises Direct Support Professionals (DSPs) and Senior DSPs (if applicable). Duties include engaging people in meaningful activities related to their personal goals supporting them to connect with people in places of interest in their communities providing support with assistive technology communication skill building discovery activities maintaining health and safety and/or personal care needs. This position is responsible for ensuring all applicable regulations and PennMar policies and procedures are met.

Requirements

• AA degree and 4 years related experience required or
• BA degree and 2 years related experience required or
• Masters degree and 1year related experience required
• Two years experience supervising others required for external candidates

Professional verbal and written communication skills (i.e. discussions during team meetings regularly reading and responding to emails)

Proficient with interpersonal and relationship building skills and able to maintain effective relationships with other team members supervisor and others in the organization

A valid drivers license for 2 years required and maintain PennMars acceptable driver requirements as outlined in Team Member Handbook

Excellent organizational skills and attention to detail

Strong analytical and problemsolving skills

Positive rolemodel for others and able to work on a team

Commitment to creating a respectful and collaborative environment

Flexible in changing environments

Ability to prioritize tasks

Ability to function well in a highpaced and at times stressful environment

Experience in or willingness to learn a variety of software applications is required including documentation software and other case management software.

Directly supervises DSPs and Senior DSPs (if applicable)

Day Program Manager Responsibilities

Demonstrate an understanding and commitment to PennMars Leadership Philosophy which includes weekly 1:1 meetings with direct reports

Responsible to hire train onboard provide oversight and feedback to DSPs in the of their duties in their assigned programs

Complete introductory and annual performance reviews for DSPs fostering a culture of feedback and accountability within the program.

Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures

Maintain professional relationships with all stakeholders including the families of those supported

Ensure team members working in programs are qualified and trained.

Monitor review and approve direct reports timesheets and PTO within required timeframes

Maintain confidential information and exercise discretion

Participate in selfdevelopment activities or training

Be alert and orientated during scheduled shifts ensuring that all responsibilities are met

Schedule and lead department team meetings

Attend and actively participate in required meetings and communicate information with team members as appropriate

Create and demonstrate a culture of appreciation within teams

Facilitate organizational trainings as an adjunct training when deemed appropriate

Provide Direct Support within assigned programs if appropriate scheduled coverage is not available

Actively participate and in organizational initiatives/change work

Person Centered Approach

Support people to identify and live out their goals and dreams

Foster the informed decisionmaking process through education experience and exposure and provide active supports

Facilitate the completion of Personal Outcome Measures (POMS) survey for everyone they support and encourage teams to use the information gathered to support people to meet their personal outcomes

Facilitate the completion of Assistive Technology assessment and encourage people supported and teams to utilize Assistive Technology to better meet their personal outcomes and support greater independence

Encourage people to advocate for themselves and participate in self advocacy groups when desired

Support people to have healthy relationships with others (friends family support staff nonpaid natural supports community members)

Connecting with community resources to enhance supports and relationships

Ensuring community integration is intentional and meaningful to the person supported

Ensure the rights of people supported are reviewed annually and in a way in which the person can best understand. Ensure rights are protected and help people to advocate for themselves if their rights are violated

Incident Management

Follow all incident reporting based on state requirements by the required timeframe and within the appropriate system. Report applicable incidents to assigned entities as required by regulations (i.e. Standing Committee APS families legal guardians etc.

Ensure all incidents that require investigation are started and finished within the required timeframe

Ensure target team members are placed on administrative leave and separated from supporting people if applicable for the reported incident

Ensure the health and safety of individuals immediately following incidents and thereafter

Actively participate in all Admin Reviews for incidents in which they file and/or must finalize

Follow through on all corrective actions identified in the Admin Review or incident closure process

Obtain Certified Investigator Training/Certification and complete investigations when needed

Assessment Process

Ensure annual meeting occurs within required timeframe

Attend annual and interim PCP/ISP meetings guaranteeing completion and distribution of all paperwork prior to the meeting (i.e. assessments POMs Assistive Technology reviews) and ensuring all team members understand and implement PCP/ISP as outlined.

Review completed PCP/ISP whenever new updates are available for accuracy.

In Maryland audit the supports and associated units in each plan in LTSS for accuracy

In Pennsylvania audit the supports and associated units (such as planning and coordination) in each plan for accuracy

Monitor completion of any quarterly or monthly paperwork requirements as it relates to the PCP/ISP.

Update assessments/PCP and request updates to ISP/PCP whenever significant changes occur with the type of support someone requires

Prepare for and actively participate in SIS meetings for people within their assigned caseloads. Ensuring that the SIS assessor is accurately receiving information and then compare the completed SIS to meeting notes to ensure the supports that individuals require are accurately reflected in the SIS

In Pennsylvania request updated SIS meetings when there are significant changes to an individuals support needs providing clear documentation of the changes that have occurred

Compliance

Remain up to date and ensure all team members are trained on the changes to an individuals PCP/ISP and any other specific training

Guarantee all individual specific protocols nursing plans behavioral plans and other individual specific information pertaining to someones support needs is accurate revised annually or when necessary

Ensure all other mandatory trainings and certifications are completed in the required timeframe for yourself and all DSPs in your assigned programs

Ensure completion of daily service notes staffing ratio daily attendance and other required documentation by DSPs. Provide feedback and retraining when necessary

Monitor that all team member injuries are immediately documented and reported to the appropriate HR representative

Ensure vehicles are well maintained and request assistance from other support departments if needed

Actively participate in all licensing reviews

For PA only

o Successfully complete Train the Trainer of the Medication Administration course and complete medication administration observations with DSPs as needed

o Advocate for the health and safety of people supported ensuring all dental and physical appointments are completed within needed timeframe

o Ensuring 25 of a persons month is spent out in the community and if not a plan to identify continued progress is created

Financial Oversight

Advocate and help establish a yearly budget for each program

Work within program budget review weekly worked reports and monthly financial statements to ensure adherence to budget

Monitor all financial documents for people supported to ensure accuracy and spending integrity

Submit credit card receipts and code appropriately

Responsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations.

The physical demands described herein are representative of those that must be met by a team member to successfully perform essential functions. The level and duration of physical exertion may vary in the performance of this job.

While performing essential functions and duties the team member will typically remain in a stationary position (stand or sit) walk (move or traverse) drive/operate motor vehicles grasp handle or feel objects talk hear see and reach with hands and arms. The team member will regularly be required to position self (to) move including ascending and descending stairs stooping kneeling bending crouching pushing pulling and twisting.

Lift and carry or otherwise move items 20/50 pounds regularly/occasionally.

Must be able to transfer or assist in transferring individuals.

Must have visual acuity adequate to perform essential functions. (i.e.operate motor vehicles and detect dangers or risks)

Must be able to read write and speak English to communicate with individuals and other team members.

Work environment involves some exposure physical risks which require following basic safety precautions.

Work environment involves exposure to bodily fluids and other conditions common to an IDD support environment.

Work may involve moderate exposure to unusual elements such as behaviors unpleasant odors and/or loud noises.

Required Experience:

Manager