Customer Care Specialist
Customer Care Specialist
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1 Vacancy
Job Description
Hireologys technology empowers businesses to build their best teams. Over the last 15 years weve grown from a startup to a marketleading organization with over 160 team members and weve created an awardwinning culture that makes this company an amazing place to work.
We at Hireologyare growingour Customer Success team! We are seeking a Customer Care Specialist to join our team. As a Customer Care Specialist you will act as the liaison between our product and our customer base. This entrylevel position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes. This role is a great opportunity for a motivated individual to kick start their career in a fast paced highgrowthenvironment.
As a Customer CareSpecialistyou will be responsible for:
- Reactively responding to inbound customer support requests
- Process fulfillmentordersin a timely manner
- Effectively and empathetically communicatewith customers when inquiries about order status or issues arise
- Workwith vendors to ensure our fulfillment operation runs smoothly
- Constantly innovating: identify ways we can be consistently delighting our customers
- Demonstrating commitment to our customer base through the highest level of responsiveness
So what kind of person are we looking for in this role We have a pretty unique culture here at Hireology and the person who will be successful in this role will be:
- ResultsDriven:Must have a proven record of driving results in highgrowth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.
- CustomerOriented:A successful Customer Care Specialisthas outstanding customer relationship capabilities interpersonal and communication skills
- TaskDriven:A successful Customer Care Specialist will enjoy working off a todo list and will be motivated to complete tasks on time
- You Are Eager to Learn:Our product suite the industries you sell into recruitment & hiring best practices and how our solution solves for customer pain points.
- MetricsDriven:Were passionate about data and trends. While achieving your monthly and quarterly goals you can make a plan and stick to it. You ask for help when you need it. And you take accountability.
Okay weve laid out what the job is now are you qualified Below are the minimum qualifications were looking for in a Customer Care Specialist.
- Strong written and oral communication skills. As a Customer Care Specialist youll be the voice of Hireology to our customer base; we want that voice to be professional concise and thoughtful
- A Bachelors degree or equivalent experience
- A strong desire to succeed alongside a passion for delighting customers
- Experience in sales customer success or account management is preferred
- Must be extremely detail oriented and customercentric
A few benefits of working atHireology:
- Unlimited paid time off / mental health days
- Health Dental Vision insurance coverage from day one
- 401(k) with company match
- Awardwinning culture
- Hybrid office downtown Chicago
- External learning budget
- Amazing growth opportunities
Compensation:
- Based on experience:$55000 plus bonus potential
Hireology is committed to equal employment opportunities regardless of race color genetic information creed religion sex sexual orientation gender identity national origin age marital status disability status or protected veteran status or any other category protected under the law. All employment decisions are solely based on business needs job requirements and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit qualifications experience ability and job performance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
