Field Operations Coordinator - Chinese speaker
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Job Description
Job Description:
.Remitlys vision is to transform lives with trusted financial services that transcend borders. Since 2011 we have been tirelessly delivering on our promises to people who send money around the world. Today we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need no matter where they call home. Join over 2700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities challenges and a great work environment that places an important emphasis on worklife balance.
About The Role
As a Field Operations Coordinator at Remitly you will Manage and accompany the sales operation process.
Responsibilities
Responsibility for the entire process from receiving the order to becoming a customer
Interact with customers & coordinate meetings
Matrix management of field personnel and daily backoffice support
Multitask between different communication channels
Provide answers by identifying problems researching and guiding the customer through the correct steps
Improve customer experience encourage organic growth & creating engagement
Requirements
Excellent written and verbal communication skills in Hebrew English & Chinese Mandatory
Russian speaker Advantage
Excellent communication between customer & department
Flexibility in working hours is required.
Proficient in all MS Office products
Experience in the Payments and Banking industry Advantage
Ability to work independently and under pressure
Enjoy working as part of a team
A significant level of trust and diplomacy is required in addition to normal courtesy and tact
To apply
Equal employment opportunity has been and will continue to be a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancyrelated conditions and childbearing) sexual orientation age 40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual or stalking or any other protected class as established by law.
#RemitlyIsrael
#LIhybrid
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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
IC
Employment Type
Full-Time
