VIP Coordinator

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Develops and sustains relationships with VIP guests.
2. Represents the casino in a professional and respectful manner at on and offproperty events.
3. Utilizes property staff to resolve any problems to ensure guest satisfaction.
4. Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
5. Implements and streamlines procedures and processes to make guests experiences as enjoyable as possible.
6. Assist Casino Host with issuing comps organizing events and general administrative duties.
7. Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
8. Provides complimentary amenities to guests who attained the necessary level of play.
9. Facilitates effective management of marketing information throughout the department and casino.
10. Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.
11. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
12. Performs duties in compliance with the Colorado Limited Gaming Act Internal Control Minimum Procedures internal policies and procedures and Colorado Limited Gaming Regulations.
13. Performs other duties including special projects as needed and directed.

QUALIFICATION REQUIREMENTS: Demonstrated experience in guest services preferably in the gaming industry. Demonstrated understanding of casino rules and regulations. Demonstrated experience problem solving organizing and prioritizing work.

EDUCATION AND/OR EXPERIENCE:High school diploma or equivalent. One 1 or more years of experience in guest services preferably in the gaming industry. Must be able to apply superior service quality characteristics courteous prompt professional and confidential. Ability to use sound judgment make quick decisions and deal with difficult guests. Knowledge of gaming regulations is a plus.

CERTIFICATES LICENSES REGISTRATIONS:Must have a valid and current State of Colorado Gaming License. Must be at least eighteen 18 years of age.

OTHER SKILLS/ABILITIES:Strong computer skills including Word and Excel programs Synkros system knowledge good organizational skills and the ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly. Must be able to apply superior service quality characteristics courteous prompt professional and confidential. Ability to use sound judgment make quick decisions and deal with difficult guests.

PHYSICAL DEMANDS: Essential duties include occasional kneeling squatting bending walking crouching and sitting. Essential duties involve frequent brisk walking climbing stairs stretching standing reaching lifting and pushing materials supplies and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week including weekends with additional hours routinely required.

WORK ENVIRONMENT: Essential duties involve working with large numbers of people while primarily in an inside environment which may contain high noise levels.

MATERIALS AND EQUIPMENT DIRECTLY USED:Various general office equipment including computers cameras shredders telephones printers photocopiers calculators and staplers

COMPENSATION AND BENEFITS:

$17.00 an hour based on experience

Full House Resorts offers all fulltime employees and eligible family members a comprehensive and valuable benefits program that includes medical dental vision life disability FSA 401k retirement plan which includes a matching contribution after one 1 year of service a generous paid time off program free transportation from Colorado Springs Woodland Park and Pueblo free local gym membership tuition reimbursement fabulous resort perks and more.

Required Experience:

IC